Team leadership and management skillsExcellent stakeholder management skills with high levels of interpersonal agilityWell-developed communication skillsStrong planning, organisational and follow-through skillsResourceful problem solverStrong analytical and connective thinkerMust be able to manage stress and pressure and build team morale and resilience Technical Pre-requisiteHolistic view of healthcare management and how a hospital is runBroad knowledge of all nursing specialisationsSound knowledge of applicable regulatory requirementsSound business and financial acumenProject management knowledge encompassing knowledge of hospital buildings, structure and equipmentBroad knowledge of medical schemes and rules (including patient services)Basic Marketing and business development skillsSound understanding of company's vision, values, mission and cultureExpressed and implied ethical responsibilitiesSound understanding of the group structure and business flowsRelevant processes, procedures, policies, systems and workflow requirementsUnderstanding of the hospitals revenue, cost, capital and balance sheet driversMonthly Head Office reporting requirementsStrong internal and external network including key stakeholders and areas of deep expertise across the groupRelevant risk and compliance knowledge (commercial risk and patient and clinical risk)Business strategy and prioritiesDoctor expectations and satisfaction levelsPatient profiles and expectationsIndustry norms and best practice in all areas relevant to the roleChanges in the medical scheme environment / funder landscapeChanges to procurement policiesEvolution in company structure, strategy, vision and business modelInternal changes / movements / restructuresEvolving technology and system changesReporting requirementsRegulatory changes Compliance RequirementsInternal standards, policies and proceduresLegislative requirementsRegulatory requirements (e.g. OHS Act and SANC and DOH regulations)Relevant degree / diploma in Nursing Science (essential)Management / business qualification (advantageous)Must have a current registration with SANC5+ years nursing management experience5+ years nursing management experience with exposure to private healthcareAvailability and quality of skilled staff, particularly specialist skillsAccess to financial resources and informationHigh staff turnover / retention issuesBest Practice (SST 3) Hospital Manager (direct manager) with a dotted line into Group Nursing ManagerUnit Managers, Night Supervisor / Manager, Clinical Facilitators, Infection Prevention Specialist / Co-ordinator and Deputy Nursing Services Managers (where applicable)Hospital MANCO team and peers across the groupPatients, doctors, multi-disciplinary support services, regulators (e.g. SANC and DOH), nursing agencies and the community that the hospital servesActively build and nurture professional working relationships with all stakeholders, displaying excellent abilities to listen, advise, consult, influence, negotiate and present at all levelsContribute to the monthly hospital MANCO and Group Operations meetingsWork closely with doctors to build their confidence and trustWork closely with patients to manage issues relating to optimal patient care and experienceBuild relationships with the broader community that the hospital serves, e.g. through participation in Health Awareness days, CSI and outreach activitiesBuild good relationships with unionsBuild relationships with peers at other hospitals to identify and share best practiceParticipate in relevant internal and external forums / committees as requiredWork with hospital Manco, Group Finance and Group Nursing Services Manager to set an operational and capital budget aligned to strategic objectivesDrive achievement of monthly financial targets (e.g. nursing costs as % of TO excluding pharmacy revenue, plus absenteeism targets)Take responsibility for stock managementWork closely with Hospital Manager, Financial Manager and Group Nursing Services Manager to analyse and understand monthly financial performance and to report on and address variancesAct as custodian for compliance with the internal control environmentIdentify and follow-through on opportunities to drive cost efficiencies without compromising quality of hospital service delivery, e.g. Acuity Skills Mix TemplateProvide input into and oversee the implementation of efficiency-related group initiatives and monitor achievement thereofContinually monitor clinical and quality outcomes to be able to identify, manage and mitigate clinical and quality risks in line with scorecard targetsManage negative clinical incidents to reduce litigation and patient dissatisfactionDrive alignment to the Clinical Governance Framework and structuresDrive compliance to the OHS ActDrive quality improvement programmes within the hospital to improve clinical and quality outcomesParticipate in / lead hospital and group projects as requiredProvide guidance to Manco on the various risks associated with nursing (e.g. reputational risk, financial risk, operational risk, clinical risk, political risk, regulatory risk, environmental risks, etc)Use influence with doctors and hospital Manco to assist in managing cost efficiencies as patient advocatesImplement risk management, governance and compliance policies and activities, including internal and external auditsDrive ongoing compliance to SANC and DOH regulationsFacilitate ongoing debate on current and anticipated risks Monitor key risks and regularly review risk assessmentsProvide guidance on risk mitigation Set the pace and tone for Nursing Services at the hospital and ensure everyone is focused on the right prioritiesLead by example in driving company values and visionWork closely with HR to ensure optimal employee engagement and a harmonious work environmentTake full responsibility for performance management of all direct reports, focusing on all aspects of sound people management: recruitment, training and development, performance management, remuneration and rewards, career path and succession planning, transformation and on-the-job coaching and mentoringEstablish and address competency gapsMotivate, delegate and empower appropriately, enabling direct reports to take responsibility and display initiative within agreed mandatesMonitoring and manage staff performance against agreed objectives and work with them to grow their skills and confidence where neededAct at all times in ways that are consistent with brand and valuesEngage in appropriate training interventions to promote own professional developmentHandle stress in ways that do not negatively impact othersAct in an ethical, transparent and morally defensible manner, including highlighting unethical practicesContinually share, debate and communicate learningsFlag and debate issues constructivelyWork collaboratively with others to achieve shared goals
