Duties & ResponsibilitiesAccountabilities:Client service delivery and qualityFollow procedures and cooperate with peers and leader for best possible service deliveryCompliance and Risk ManagementDefined legal, statutory and regulatory compliance is maintained at the required standardsOperational risk and governance structures, measures and frameworks are complied with and necessary action is taken to address issues, when necessaryContribute to cost savings within the department to assist with financial goals and targetsOperating ModelMeet delivery objectives through working with other team members within and linked to the department / projectResolve operational performance variations and problems and escalate unresolved issues to higher levelsEnsure delivery targets/objectives are met and operate in a supportive manner to achieve successful deliveryProvide appropriate and impactful telephonic and written counselling, education and support to allocated clients with high risk or long term illnesses, thereby reducing hospital admissions and risk factorsComplete required administration and case information on assigned cases to standard and within deadlineHandle and resolve medical and claim related fund queriesIdentify high risk patients and clients and, when appropriate, refer to alternative professionals for additional support (such as social workers)Operational Implementation of StrategyKeep up to date with operational changes implemented in response to important external influencesDeliver in a manner that supports and meets operational quality standards and meets the defined departmental prioritiesPerform according to defined operational best practice and identify and implement opportunities for continuous delivery improvementOperational LeadershipDeliver personal performance within Human Capital frameworks and policies to ensure delivery to agreed standards and objectivesEngage in development, coaching and mentoringSupport transformation through valuing diversityBehave in alignment with the Afrocentric valuesStakeholder ManagementEnsure appropriate, active and informative relationships with customers and relevant stakeholders are successfully achievedAddress customer or stakeholder complaints in alignment with the policies and procedures and ensuring customer / stakeholder buy-inPosition Specific OutputsManage and maintain Occupational Health, and Wellness programmes to establish the physical, psychological and social well-being of the worker in a safe working environment.Provide reports and communicate with employees and employer groups.Provide information the client can use to eliminate, control and minimize health risks and hazards to which the employees are, or may be exposedFacilitate and implement an Occupational Health ProgramMonitor the health status of employees through on-going surveillance programmesConduct Wellness and preventative interventions as guided by trends and national health observances.Execute medicine stock controlManage service level agreements and operational details of companies, where providing a product or service to a company.Work effectively within a budget and ensure smooth administration of all aspects of the service.Perform Medical Surveillance and personal health assessmentsPerform fitness for work evaluationsTreatment of Injuries on Duty, ailments, emergencies, monitoring chronic diseases, supervision of DOTS and annual influenza immunization campaignAttend relevant meetings and participate in health and safety committees.COID administration, implementation and facilitation. Investigate occupational diseases, incidents and incapacity managementCompetency Requirements:AttributeOwnership: Make critical decisions based on what's right for AfroCentric and CustomersOwning operational decisions and knowing oneselfEntrepreneurship: Take chances to continuously improve our Customer's experiencesDriving operational efficienciesThe ability to convince, persuade, influence or impress others towards a point of view.Collaboration: Build work-related network and share knowledge with colleagues - Building networksKnowledgeKnowledge and application of relevant legislationApplication of financial and risk assessment methodologyKnowledge of scheme rules and contractual negotiationsSkillCustomer FocusBusiness Writing SkillsTechnical expertise in functional areaAttention to Accuracy and DetailAbility to negotiate and influenceKnowledge and application of clinical intervention principlesKnowledge and application of clinical risk assessmentReport writing and presentation skillsCommunication SkillsProblem SolvingNumerical AbilityDesired Experience & QualificationExperience3 - 4 years experience in hospitals and onsite clinics.QualificationsDiploma or Degree in Nursing Science with an additional qualification in Occupational Health Nursing with relevant licensing.Professional MembershipSouth African Nursing Council (SANC), Registered Nurses and Midwives.Package & RemunerationCompetitive Medical, Health & Social Care Pharmaceutical Sector
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