Santam's Non-Motor Claims department has positions available for a Non-Motor Desktop Assessor based at Hill on Empire.
JOB DESCRIPTIONThe purpose of this position is to determine the quantum and merit of segmented non-motor claims by performing investigations, verifying the description of the event with the loss, negotiation (with client, intermediary, service providers) and settlement of claims within a delegated threshold and according to contract conditions.
KEY RESPONSIBILITIESAccountable for all claim interactions directly with the client/broker.Determine merits, quantum, item identification, buying.Negotiate and settle claims with the insured/broker.Responsible for communicating with the client/broker from beginning to end and act as the contact person for the client/broker.Ensure that the claim is handled efficiently.Effectively manage all relevant claims tasks and claims handling processes to achieve timely settlement and minimize leakage.Identify, investigate, and resolve any issues relating to claims being handled in line with Santam policies and procedures such as Service Level Agreements, Standard Operating Procedures.Ensure that the claim is handled efficiently and identify and advise the intermediary/policyholder of the prescribed or most appropriate mechanism for resolving claims settlement disputes.Communicate the process from the start of the claim and act as contact person if the client needs more information.QUALIFICATIONS AND EXPERIENCEMatric/Grade 12.Must have relevant short-term insurance qualification.3 years' experience in a short-term claims environment with a focus on commercial and personal.Experience in house contents accidental loss/damage claims.Experience with all house contents and lightning claims.Experience with personal all risk claims.Experience with buildings combined bursting & overflowing claims.Experience in handling geyser claims.Personal & Commercial policy experience.Experience with regards to assessment of Non-Motor claims.SKILLSComputer Literate (MS Office Package).Excellent communication skills (verbal & written).Ability to work under pressure.Negotiating skills.ABOUT THE COMPANYSantam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and while based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We're about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
Qualified applicants are invited to submit their cover letter, CV, and salary requirements in MS Word format online at www.santam.co.za/careers. Should you be aware of a qualified individual, please pass this vacancy on to them.
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