Noc Engineer (Level I)

Responsible for monitoring network performance, managing incidents, and performing initial troubleshooting to ensure the reliability and security of high-speed connectivity solutions.Qualifications And Minimum RequirementsMatricMikrotik MTCNA certification2 years experience in a Network Operations Center (NOC) environment, with knowledge of network protocols and hardwareProven ability to troubleshoot and resolve network issuesDriver's license and own transportWillingness to work in shifts, including nights, weekends, and holidaysKey Performance AreasMonitor network performance, react to alerts, and troubleshoot issues as they ariseServe as the first point of contact for network incidents, initiate response procedures, and escalate as neededPerform initial diagnostics, check connectivity, analyze logs, and use network troubleshooting toolsMaintain accurate records of incidents, actions, and resolutions in a ticketing systemUpdate network documentation and proceduresConduct routine maintenance tasks such as software updates, configuration changes, and system checksDesired SkillsNOCNetwork monitoringTicketingTroubleshootingDesired Work Experience1 to 2 years IT Networking1 to 2 years Systems / Network AdministrationDesired Qualification LevelGrade 12 / Matric
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