Job category: Operations ManagementContract: PermanentRemuneration: Market RelatedEE position: NoAbout our companyCity Logistics understands supply chains and the importance of adding maximum value, as well as providing cost-effective solutions and the highest service levels. Our extensive network throughout Southern Africa has been developed over 30 years, offering an exclusive supply chain solution, specializing in client and fleet requirements. This typically consists of a dedicated pool of vehicles and staff customized to the client's operational needs, enabling the client to share the benefits of our procurement, maintenance and risk management capacity. We are passionate about what we do, passionate about Retail and service excellence. Let us be part of your solution.IntroductionThe Night Shift Operations Manager offers robust assistance to the Branch Manager and supervises and organizes the logistics operations throughout the night shift. It is imperative for the chosen individual to guarantee smooth and effective logistics operations, while also meeting customer expectations and upholding exceptional standards of productivity, safety, and quality.Key ResponsibilitiesEnsure daily allocations are sent to control room to monitor vehicles on local/Outlying deliveries.Ensure all loaded vehicles are utilized according to guidelines & all are dispatched on time for delivery as planned day before.Follow up on allocated linehaul arrival times and report delays to Management and linehaul control.Pull, analyze & resolve daily Floor Reports.Plan daily headcounts for Ops requirements based on volumes.Conduct regular Floor walks with Supervisors/Checkers to ensure optimum housekeeping.Communicate with Clients on delivery queries & inquiries.Monitor Booking dates of Supply Chain Clients/ Delivery Booking for Express.Complete loading plan and discuss with OPS team for execution.Ensure smooth handover process between day- & nightshift teams.Monitor delivery volumes / Collection & IBT ETA's.Communicate with Stores on delivery delays.Check Floor Reports for aging stock and ensure FIFO is applied.Report & investigate discrepancies such as shortages & damages on delivery & from linehaul vehicles.Take Staff statements of incidents.Ensure Health and Safety are maintained & applied in your area of work.Monitor compliance of supervisors to meet deadlines for deliveries/ collections.Ensure & maintain high standard of Service delivery (OTIF Report).General Management of company assets – walls & wheels.Investigate all branch claims.Ensure that discipline is always maintained.Maintain a high standard of housekeeping.Ensure daily planning of Linehauls to Branches and space allocations.Inform & update staff on new clients & requirements.Report any issues to management.Apply discipline in your division.Identify problem stores.Ensure all stock takes are communicated & dates are adhered to.Ensure all debriefing issues & pods are resolved timeously.Ensure all Targets are met.Facilitate continuous staff development & training.Ensure that Branch fleet is well maintained daily and all vehicle problems are reported immediately to Fleet Department and Branch Manager.Submit all reports on time.Minimum RequirementsMatric (Degree / Diploma in Logistics or related field would be beneficial).A minimum of 3-5 years working experience in logistics in a middle management role.Reporting and effective communication skills.Good problem-solving skills.Computer literate and excel proficiency a must.Knowledge of vehicle tracking systems, fleet management & route planning.Ability to work under pressure.Good people management skills.Valid Driver's license.Own Transport essential.
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