Night Manager / Auditor - Luxury Hotel - Johannesburg

Kendrick Recruitment are currently seeking a Night Manager / Night Auditor for a luxury hotel in Johannesburg.
KEY RESPONSIBILITIES

Oversee all hotel operations during the night shift.
Ensure guest satisfaction and handle any guest inquiries or complaints promptly and professionally.
Supervise and support the night team, including reception, housekeeping, and security staff.
Conduct regular inspections of the hotel to ensure cleanliness, safety, and adherence to standards.
Manage late check-ins, early check-outs, and room allocations.
Prepare and reconcile daily financial reports and ensure accurate cash handling.
Coordinate with other departments to ensure seamless service delivery.
Respond to emergencies and ensure the safety and security of guests and staff.
Provide training and support to night staff as needed.

QUALIFICATIONS & EXPERIENCE

OPERA experience is essential.
Proven experience as a Night Manager or in a similar role within a 5-star hotel environment.
Strong leadership and supervisory skills.
Excellent communication and interpersonal skills.
Can handle high-pressure situations with professionalism and calmness.
Proficient in hotel management software and Microsoft Office Suite.
Strong problem-solving skills and attention to detail.
Flexibility to work night shifts, weekends, and holidays as required.

We look forward to receiving your CV and written reference letters.

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