This beautiful hotel works with some of the most talented and unique individuals in their business, who always ensure the extraordinary guest experience of the hotel.
It is, after all, their people that bring their vision to life.
As a member of our hotel family, you will be supported in your development by nurturing your personality, creating a transparent culture of trust, collaboration, and appreciation.
Supported by annual personal development planning, tailored learning opportunities, and our Academy programs, you will be a part of creating a bespoke experience.As an employee, you are expected to provide guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery.
Additionally, the execution of your position will be in accordance with the company policies, standards, and procedures.The company values are the fundamental spirit of how we reach our goals.
As an ambassador of the hotel chain, you will be entrusted with our values and expected to further enrich the We Care culture: Passion - Personality - Respect - Working Together - Creativity.This job description is intended to illustrate the main duties and responsibilities of the role.
It is not intended to be exhaustive, and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.ResponsibilitiesOversee the nightly running of Front of House to ensure a smooth operation in all areas and ensure guests receive seamless experiences.Ultimately responsible for the provision of a seamless guest experience.Offer support and guidance to the team to ensure all team members work as one team to produce intuitive and seamless service delivery according to all CP standards.Handle and oversee complaints, ensuring appropriate action is taken to resolve these and ensure customer satisfaction.Log all incidents and follow up with the General Manager and the guest.Ensure a lobby presence at all times, especially during peak times.Greet and meet guests, ensuring all VIP Guests are met.Maintain high engagement with guests throughout their stay to make them feel at home and create the warmth of the hotel.Promote hotel services and facilities.Responsible for the training and performance of the team, ensuring this is carried out and monitored daily.Daily reporting - nightly reports, run end of day using the hotel's operating system, create daily briefing sheet, and send out report pack to HODs.Coordinate with all hotel departments by anticipating and communicating guests' needs.Daily inspection of Front of House/Back Office areas and guest rooms.Follow up on guest complaints and queries from the day.Live our values daily through being a brand ambassador.We look forward to seeing your CV in response to this wonderful opportunity.
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