We are looking for a Night Auditor to assist guests with their overnight requests and balance accounts for the day shift. Requirements•Hospitality qualifications (diploma/certificate);•2-3 years similar experience/hospitality;•Strong administration skills;•Proficiency in English;•Customer service focus;•Excellent ability to pay attention to detail;•Stress tolerance & able to work under pressure;•High standards of ethical conduct, i.e.
honesty, integrity•Be alert and innovative;•The ability to liaise and work with various cultures and religions;•Must be flexible with working weekends and holidaysDuties/Responsibilities•Checking in late arrivals and room guests;•Report all maintenance issues (example: if lights are not working, aircons, etc.
);•Answer all phone calls and action accordingly;•Ensure that the sauna, steam room, gym equipment and aircon's are all switched off;•Make sure all charges are posted and dockets are present, if not email FOHM and Guest Relations;•Check void forms and make sure all paperwork are done;•Ensure the lodge room rates are all correct and if any discrepancy, to email FOHM and Shift leader;•Run the close of the Cashier and Cash Register and do the Cash Register Closure reports;•Run End of Day reports (Z-report);•Operating outlets prelists and closed off bills balanced;•Prepare wakeup call list should there be any requests;•Prepare weather cards and arrival cards for the next day;•Ensure breakfast packs are ready at given time of guest request;•Should we have a No-show: move this to the next day for reservations department to handle;•Make sure all lodge keys at the front desk are accounted for;•Make sure all radios are on charge;•Make sure all credit card machines are on charge;•Check that all stationery is in place and desk is tidy for the next shift;•Light the tea light candles & sat the bunson burners;•Check-out lodge guests – if early departure;•Update and send handover email;•Do a complete handover with early & late shifts;•Log off from Protel;•Able to correctly react and assist in an emergency situation ie: medical, fire or theft.