Experience and skills:Experience in a 5 star luxury hotel environmentExcellent knowledge of Franschhoek area and surroundsExcellent interpersonal skills to be able to interact with all guestsExcellent communication skills in English, both written and verbalExcellent knowledge of food and beverage, general knowledge about news and current affairsExcellent track record in housekeeping, food and beverage, as well as butler dutiesProven track record in hospitality management, especially dealing with guestsAbility to be always courteous, calm under pressure and putting guests firstComputer literate in Microsoft office and Protel.Inherent Requirements:Degree or diploma in Hospitality.Valid driver's licenseAbility to work shifts and be flexible in other departmentsExceptional attention to detailAbility to anticipate guests needs and exceed guests' expectationsEnthusiastic and passionate about guests, their needs and preferencesPreference will be given to candidates from Franschhoek and neighbouring areasMain Responsibilities: Oversees, coordinates and directs the service, operations, logistics and activities of the Front Office and other operational departments during their allocated night shiftResponds to the requests that are presented by guests during the night operating hours and works closely with the relevant department night team to assist the department managers to ensure a coordinated effort between the different teamsEnsures that the Night Audit and reporting is accurately completed and all departments are balanced and that department "roll-over" procedures are correctly run.Ensuring that all guests' special requests, requirements are met by all departments and communicated clearly.Upselling of other Leeu Collection facilities and services including our affiliates.Adhere to and maintain Health and Safety standards