MasterBUILT Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada.
The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard.
As a proud recipient of Canada's 50 Best Managed Companies award for multiple consecutive years, the MasterBUILT systems and structures have solidified a reputation as industry leaders.
Microtel Inn & Suites by Wyndham is an all-new construction, limited-service hotel brand targeting the midscale segment of the market.
Part of the Wyndham Hotel Group family of brands, Microtel has won the JD Power & Associates award for top guest satisfaction in its segment 18 of the past 19 years - an unprecedented achievement in any industry – and has consistently been rated #1 in its segment for RevPAR market penetration in the U.S. (based on STR data).
Within Canada, Microtel is the fastest growing new construction brand in the country with over 40 new hotels scheduled to open by 2025.
Microtel's rapid growth is backed by the strength of MasterBUILT Hotels' commitment to develop at least 75 Microtel hotels by 2036, making it one of the most dynamic new brands to ever enter the Canadian marketplace.
NEW OPPORTUNITY: NIGHT AUDITORMicrotel Inn & Suites by Wyndham, Oyster Bay, BC
The Night Auditor will work diligently to ensure the quality, cleanliness, and service of the property are consistently maintained.
They must be committed to the achievement of professional work standards and demonstrate a positive, proactive approach to empowered decision making in relation to guest care and contribution to room revenue.
This is a part-time position which requires the ability to be flexible with hours of work, as shifts will include early mornings, late evenings, and weekends.
The successful candidate must be able to work overnight shifts.
RESPONSIBILITIES:Perform check-ins and checkouts, paying special attention to accuracy and detailEnsure each guest has received exceptional serviceHandle all guest requests in an expedient and professional manner.
Ensure special requests are dealt with appropriatelyPositively respond to guest queries/complaints and requests, providing positive solutions and ensuring follow-upProvide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services, and transportation alternativesOperate the front desk equipment such as the reservation system, hotel switchboard, calculator, copier, and key card machinesComplete assigned tasks and paperwork as delegated by management team.
This may include some accounting, basic data analysis, and processingBalance end of day transactions in PMS with POSPrepare daily reports for onsite managers and head officeMaintain cleanliness of workspaceEnsure full completion of all duties, providing a smooth transition between shifts through effective teamworkQUALIFICATIONS:Experience Required1-2 years of experience in a customer service-oriented rolePrevious hospitality experience an assetProficiency with Microsoft Office programs such as Word and ExcelFamiliar with general office equipment such as photocopiers, scanners, etc.Mission Critical CompetenciesAbility to troubleshoot, strong problem-solving skillsAbility to work independently or under minimal supervisionAbility to demonstrate being a team playerExcellent customer service and interpersonal skillsA fun, positive attitude with a sense of humourDesired EducationA High School Diploma or GED requiredWORKING CONDITIONS:Must be able to work overnight shiftsFun work environment, committed to realizing all of our Core PillarsMASTERBUILT OFFERS:A compensation package that provides incentives and rewards performanceA flexible benefits package that supports various personal/family situations and work environmentsA rewarding corporate culture that fosters a positive team and family spiritA cooperative management team that is strategic and forward thinkingA fast-paced environment with opportunities for advancementTO APPLY:Please apply online at https://masterbuilthotels.bamboohr.com/careers/788. We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted.
No phone calls please.
Please note Labour Market Impact Assessment (LMIAs) are not supported for this position.
Legal entitlement to work in Canada is required.
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