As a Night Auditor at Mount Nelson, A Belmond Hotel, you are on the frontlines of providing exceptional luxury hospitality experiences through knowledgeable and welcoming interactions with guests.
In this role, you will make an impact by providing exceptional customer service.
If you're looking to develop your skills and be part of the future of luxury, this is your moment.
Primary Responsibilities Include: Audit all daily revenue reports to ensure all income pertaining to each unit has been accounted for correctly and in accordance with company guidelines.
Ensures verification of actual departure report and scrutiny of guest checkout folios to eradicate all discrepancies.
Scrutinises front office allowances, rebates, discounts, paid outs and room transfers to ensure that they are correctly passed and authorised.
Reconciles the credit card transactions processed through electronic data capture and is responsible for its batch closing.
Monitors correct documentation of all transactions by Front Office staff.
Responsible for preparation and processing of all reports generated e.g., Daily Handover and Financial Reports.
Responsible of the balancing of all Food and Beverage pre-lists and report any discrepancies to the Front Office and Finance Manager.
Keep the Front Office Manager informed on all major operational matters.
Relieve the Night Manager in his / her absence.
Ensure all other outlets are performing during the night e.g.
Housekeeping, In Room Dining, Stewarding and Security.
Check in guests arriving at night, handle guest requests and take reservations.
Respond properly in the hotel emergency and safety situations.
Provide accurate information to guests in a courteous manner, fill all reasonable guests request and requirements and anticipates guests needs.
Take messages for in-house or arriving guests in accordance with procedures.
Handle incoming and outgoing mail packages and faxes.
Requirements What You Bring: Hospitality management diploma or similar relevant qualification.
Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry.
Experience with hotel reservations software – advantageous.
Experience with accounting procedures and administrative tasks essential.
Excellent written and verbal communication skills.
Ability to manage staff & self.
To be well versed with Front of House & Financial procedures.
Excellent computer skills.
Good understanding of data entry, accounting, word processing, invoicing and billing procedures.
Self-motivated, proactive work ethic.
Benefits What We Offer: At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests.
We offer a comprehensive range of compensation, perks and benefits including: Competitive basic salary and benefits Loyalty and recognition rewards programs Employee Assistance & Wellness programs We strive to create an environment where our employees can thrive both personally and professionally.
With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry.
Join us and be part of creating unforgettable moments for our guests, communities, and each other.