The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!
WHY WORK FOR US?
Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don't manage managers, we are all simply doers.
Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don't need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined.
Description
You will be responsible for (but not limited to):
Checking guests in and out of the hotel
Maintaining guest accounts and processing guest transactions during their stay
Dealing with any and all special needs or requests from guests during their stay
Assisting with reservations for guests as and when required
Running of Night Audit shifts
Minimum Requirements:
Matric
Hospitality Qualification or Similar
1 – 2 Years Receptionist experience
Sound knowledge of Front Office, Reservations and General Management Procedures
Communication, engagement and Guest Service Skills
Previous Night Audit experience advantageous
Strong Computer Literacy skills in terms of MS Office and a reputable PMS (Protel)
Hands-on Problem-Solving approach and the ability to remain calm under pressure and take control of incidents and investigations
Ability to work as part of a team, as well as independently
Honest and trustworthy beyond approach
Great attention to detail
Presentable and well spoken
Team Player who leads by example
Ability to work shifts
Ability to remain highly confidential and be able to treat sensitive information with the highest level of diplomacy
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