CORE PURPOSE OF THE ROLE The primary goal of this position is to generate and convert sales leads into established contracts.
You will be responsible for promoting the full range of our products to prospective clients aiming to expand our contracted manufacturer business and build lasting customer relationships.
Additionally you will work on creating manufacturer/retailer partnerships that provide comprehensive endtoend solutions for clients before transitioning them to the Account Executive for Library Management.
DIMENSIONS OF THE ROLE Annual New Business Goals Specific targets will be set and detailed in the Key Performance Measurement Process.
Understanding Service Offerings Gain a deep understanding of our product range to facilitate crossselling opportunities with other business units.
Product Development Insights Identify and recommend new product opportunities based on customer feedback and interactions.
Management Reporting Provide accurate and timely updates to management based on predefined criteria.
Compliance : Adhere to company Policies and Procedures Follow the Basic Conditions of Employment Act Comply with the Labour Relations Act ROLE RESPONSIBILITIES Revenue Achievement Meet or exceed the revenue targets set for the financial year.
New Customer Acquisition Secure a defined number of new customers within a 12month period.
Lead Conversion Achieve the designated conversion rate for provided leads.
Pipeline Development Build and maintain a strong sales pipeline with a range of deals at different stages of progress.
Customer Service Excellence Deliver high levels of customer satisfaction as measured through feedback forms.
Target Tracking Develop and manage a New Business Development Plan to monitor and support target achievement.
KEY PERFORMANCE AREAS Sales and Business Development Actively seek and secure new business aiming to surpass annual targets.
Adhere to the sales plan and make adjustments as needed.
Hold regular meetings with the Head of Customer Relations to explore opportunities and address challenges.
Prepare and maintain a New Business Plan to achieve set objectives.
Identify and pursue new business opportunities in various sectors and markets.
Effective Communication Share insights within the team and utilize expertise from other business units.
Maintain effective communication with both internal and external stakeholders.
Lead bimonthly updates on new business progress with the Head of Customer Relations.
Knowledge and Skill Development Maintain a database of new business opportunities and track conversion rates.
Work with senior management to set and achieve professional development goals.
REQUIRED COMPETENCIES Knowledge : Matriculation (required) with higher education preferred.
Proficiency in MS Office (Word Excel PowerPoint).
Comprehensive understanding of the product offerings (training provided).
Behaviours and Attributes : Customerfocused and serviceoriented.
Ability to understand and respond to customer needs.
Driven by targets and resilient to setbacks.
Excellent communication and negotiation skills.
Strong problemsolving abilities and attention to detail.
Capable of handling deadlines and stress effectively.
Selfassured determined motivated and disciplined.
Experience : Minimum of 2 years in New Business Acquisition including cold calling.
Experience in a serviceoriented industry and managing client relationships.
Call Centre experience is an advantage.
Proficient computer skills.
CONTACT RELATIONSHIPS Senior and Middle Management both internal and clientfacing.
Sales Team (Brand/Retail).
Sourcing Team (Brand/Retail).
Client Contacts essential for building and maintaining relationships.
Salary is Cost to Company: Compulsory provident fund with Alexander Forbes set at 15% of CTC.
Medical aid is optional but we are affiliated with Discovery medical aid.
Performance bonus which can equate up to a 13th cheque dependant on performance.
Remote Work : No
