New Business Contact Manager (NBCM) Job Title: New Business Contact Manager Salary : R15k to R20k Basic Salary (Depending on Experience) with R40k OTE Reports to: New Business Manager Job Purpose: The NBCM has to be a commercially astute individual who creates a successful business by sourcing, identifying, and winning high-yielding IT business accounts.
The NBCM has to understand the Sales Process which will include making quality appointments, facilitating successful meetings, and finishing the Sales Process by ensuring the prospective client moves forward to Trial with Company IT but most importantly ensuring that the new client signs an SLA.
Accountabilities Accountabilities Weighting Objectives Performance Measures Achievement of Turnover, appointment, and daily call goals as set by the manager. 30% Based on clients trialling or SLA Signed.
Daily KPI sheet completed.
One on One with the Line Manager Daily sales meetings Have the required level of business IT product knowledge.
50% When clients commence with Trial or SLA Proper Handover to Key Account Manager.
Conversion of Client appointments to Turnover 50% Turnover increase in IT ops General administration 5% Follow-up emails post-appointment/post- phone call Handover forms Keeping client database updated Load Leads on ConnectWise (CRM System) Role descriptions and accountabilities are subject to change Person Profile Skills and Capabilities Description Flexibility and Adaptability. There may be a need to work out of hours or attend client/company functions.
The Company is Developing a new Sales Team; it is necessary to show versatility to new initiatives.
Leadership and Initiative Run your own business within the business You will have autonomy and ownership of your business Results Orientation. You will need to understand KPIs, obtaining turnover targets, and what it means to the business Clear Set KPIs: 1.
Calls -30 calls per day 2.
Appointments - 12 appointments per month 3.
Wins: 4 wins (Trial or SLA) 4.
Size of Accounts: 30 users/5 million rand turnover Value of new clients signed.
Influence and Persuasiveness to acquire key accounts you will need to convince your client why they should use Westech Strong negotiating skills Ability to understand the client's needs Acquiring commitment from your client Customer Focus Customer is always paramount Keeping customer informed Financial Analysis and Business Acumen Understand KPI targets including turnover & commission Knowledge of MS Excel Understanding an uncapped earning potential salary Motivation Showing colleagues encouragement and positive reinforcement.
Oral Communication and Presentation Well-groomed for client-to-client meetings Eloquent and clear diction Responsibilities Description To build new corporate clients Lead generation which involves cold calling & Networking.
Develop relationships with key decision-makers in major organisations to improve opportunities for new sales.
Excellent phone manners, rapport building, and relationship management skills when dealing with heads of department.
Well presented when attending client meetings Maintain contact in the form of emails and phone calls with key decision makers.
Create Ingenious Opportunities for new sales leads To act as a role model to other NBCMs in Winning Business By attaining targets and KPIs, you will set a precedent for the rest of the team.
Being proactive Positive and enthusiastic team player Networking and telemarketing Obtaining leads through self-generation Qualifications Qualification Essential/Preferred Relevant Degree or Diploma Preferred but not essential