As a Network Security Engineer, you will be responsible for maintaining and improving the security of our network. This includes identifying vulnerabilities within our network and monitoring these to make sure they are resolved quickly. You'll also manage firewall rules, monitor system performance and help ensure that our systems meet compliance requirements.Duties and responsibilities:Proactively monitors the work queues.Perform operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.Update incident and change tickets with resolution tasks performedIdentify, Investigate, analyze issues and errors prior to or when they occur, and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolutionProvide second level support to all incidents, requests and identify the root cause of incidents and problemsCommunicate with other teams and clients for extending supportExecute changes with clear identification of risks and mitigation plans to be captured into the change recordEscalate all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to managementWork with automation teams for effort optimization and automating routine tasksSeek and identify enhancements across the network environmentCoach Service Desk and L1 teams for technical and behavioural skillsIdentify problems and errors before they impact a clients serviceLead and manage all initial client escalation for operational issues.Contribute to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.Ensures all changes are carried out with proper change approvalsPlan and execute approved maintenance activitiesAudit and analyse incident and request tickets for quality and recommends improvements with updates to knowledge articles.Gather all required information and add it to the assigned tickets before escalating to the next tier of supportPartake and abide by CAB processes when involved in changesQualifications and experience:Operate FTP SSH Samba Server in the Linux EnvironmentKnowledge of Enterprise Monitoring (Spectrum, Cisco Prime)Knowledge of incident management systemsModerate years of relevant managed services experienceModerate level knowledge in ticketing tools preferably Service Now and RemedyWorking knowledge of InflobloxDiploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)Up to date and relevant ITIL certification (Foundation Level)CCNA EnterpriseCCNP Enterprise and advantageCheck Point Certified Security Administrator NG with Application Intelligence (CCSA-NG AI)
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