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About this opportunity!
Network Program Director is a key role within Networks project delivery that was introduced globally in 2019. MMEA is one of the first market areas to adopt this role and hence to build a specific unit to host and cultivate the holders of the role.
In this role, you will ensure customer and stockholders value and satisfaction through an effective / efficient presales and service delivery engagement. You will support Network sales directly via the engagement as a program CFR and a CFR in critical opportunities / programs where you will work to establish a clear and realistic plan for delivery of products and services, to ensure readiness of Ericsson to deliver on the pre-sales plan and to ensure full alignment of contractual obligations with the customer to minimum exposure wanted position. You will be leading the delivery of those critical opportunities / programs in a strong project matrix setup with full responsibility of the program / project delivery via establishing the delivery processes, tools and methods according to PMO WoW inclusive of program structural setting, financial setting, resource and service provider engagement models to deliver the best quality with first time right approach.
What you will do
• As a Network Program Director, you will be responsible for the Network contract presales scoping, contractual conditions, fulfillment and profitability, ensuring that all products and/or services are delivered according to contractual obligations and requirements for the customer.
• The Network Program Director acts as Ericsson's counterpart of the Customer's C-level to ensure customer satisfaction and serve as the escalation point for all products and services delivery activities towards the customer ins complete ownership of customer contract fulfilment (internally and externally).
• The Network Program Director is prime responsible for scope management including but not limited to; planning, delivery and customer acceptance, as well as identifying and driving top up selling possibilities via organizational change process.
• The Network Program Director assumes the role of Contract Fulfillment Responsible (CFR) for Network opportunities to ensure continuity and alignment of contract terms defined during pre-sales through the program delivery and customer acceptance. One can also take on the longer-term role of Program CFR to deliver one or many, complete or partial, opportunities in a Program for the duration of its lifecycle and perform the role of FAS Sponsor from the creation of the fulfillment assignment (FAS) to closure.
• The Network Program Director can manage programs on behalf of the customer with the service Deployment Program Management. In these engagements the Network Program Director is formally reporting to the Program Sponsor in the customer organization.
You will bring!
• Education: M.SC, MBA or equivalent through experience
• Min years of experience: 10 Years
• Project Management Certification (PMP) is required and PgMP is a plus
• Senior Project or program management experience
• Domain-experience: Network Rollout
• Deep understanding of Service Delivery process, models, and strategy
• Deep Knowledge of the sales process
• Customer and market insight
• Excellent Social and presentation skills
• Financial competence and skills
• Adhering to principles and values
• Leading, supervising, and responding to change in a high pace environment.
• Persuading & Influencing
• Relating & Networking
• Ambitious & Commercial Thinking
Additional Requirements:
• Travelling flexibility of >75% of time
Ericsson South Africa recruits in line with its Employment Equity plan and will therefore give preference to suitably qualified candidates who are members of designated groups.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city:South Africa (ZA) || [[location_obj]]
Req ID:758445