Servest (Pty) Ltd, a Leading Facilities Management Company has a challenging opportunity for a National Customer Retention Specialist reporting to the National Operations Director be based at their Head Office in Midrand Waterfall. The position is for their Cleaning Division.
Minimum Requirements • Excellent communications skills• Customer Expertise – nurture strategic relationships• Strategic perspective• Strong leadership qualities• Skilled negotiation ability• Must be able to demonstrate value based selling• Sales diploma• Strong experience in the soft services sector.
Duties & Responsibilities Strategic key accounts comprise the majority of total revenue and losing one of those key accounts could have dire consequences for a business's bottom line and long-term viability. Because these customers represent such a significant portion of a business, a Strategic Key Accounts Manager should invest in a customer's long-term satisfaction and success with Servest. A strategic key account manager's main role is to retain top customers and nurture those key relationships. Ideally, they become a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefit. Strategic key account management is a long-term strategy that will deliver significant value over time.
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We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.
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