Coco Spa @ The Regent is a luxury spa in Morningside, Johannesburg offering an urban sanctuary to the suburban dweller looking for a pampering refuge of calm, health and serenity for the body, mind and spirit. At Coco Spa, the concept of wellness within the city is alive. Our luxury spa includes four ambient rooms that host treatments inspired by ancient therapeutic massage healing and thalassotherapy; bringing an infusion of African, Asian, and Greek techniques. The Spa also offers a wide variety of beauty treatments, providing luxury nail treatments including nail extensions, manicure and pedicure using gel or regular polish. Coco also has specialised waxing services as well as makeup.
Job Description with Key Performance Areas:SalesRetail minimum 30% of turnover monthlyPromotion of services available and special promotionsPrescribe homecare products to each guestFollow up with regular clients and encourage them to returnCustomer ServiceBe able to efficiently deal with problems if the manager is not available, to diffuse the situation and not make it worseTour potential guests as requiredEnsuring guest satisfaction and professional serviceAbility to courteously interact and answer all facility related queries with members and guestsEnsure guests complete Consultation Card before commencing treatmentEnsure guests complete Comment Cards after treatmentsTreatment Standards & ProceduresPerform expected quota of treatments monthlyParticipate in staff training for all aspects of the spa operations, services, and retail salesPerform treatments in accordance with standards set out in Standards & Procedures ManualEnsure that appointments are taken down correctly & communicated to other spa staff where necessaryEnsure that treatment rooms are prepared in advance taking special regard for booked treatmentsPerform manicures and pedicures according to clients' preferences and needsProvide nail treatments such as nail shaping, cuticle care, and moisturising treatmentsApply gel, acrylic, or other artificial nail enhancements as requested by clientsOffer nail art designs and customisation options to enhance clients' experienceEducate clients on nail care practices and recommend appropriate products for at-home maintenanceEnsure cleanliness and sanitation of all tools, equipment, and workstations in accordance with industry standardsKeep up-to-date with the latest nail trends, techniques, and productsMaintain inventory of nail products and supplies and communicate restocking needs to managementUphold a professional and friendly demeanour when interacting with clients, providing excellent customer service at all timesCollaborate with team members to create a positive and harmonious work environmentAdherence to Policies, Standards & ValuesCleanliness and ambience of Spa to be upheld and maintained at all timesBe aware of schedule and time keeping at all timesEnsure that there is always ample supply of products in each room to perform treatmentsReport any products needing to be ordered to ManagerEnsure the Spa is in peak condition at all timesImmaculate personal presentation at all timesEnsuring positive team spiritTo be able to assist all members of staff if requestedEnsure that all commission summaries are kept up to date and are correctSkills RequiredWell Spoken – good communication skillsConfidentEmpatheticSelf-motivatedDedicatedProfessionalPunctualHonestInherent Job RequirementsRequired to work 45 hours per week, Mondays to Sundays, including Public Holidays, as per scheduleRequired to work a minimum of 3 or 4 weekends per month, depending on the length of monthRequired to perform all agreed treatments
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