Mweb – Sales Administrator Learnership Programme 2022

The Product, Sales and Marketing division in Cape Town currently has Learnership for Junior Sales Support Administrators reporting to Sales Support Team Managers, who will be responsible for providing sales administrative and customer support.
This Learnership will be from 01 July 2022 to 31 June 2023. Once completed, you will receive an NQF 3 Certificate in Contact Centre Support
Responsibilities:Provide administrative support to the Sales Contact Centre Team, to meet minimum performance deliverablesManage administrative processes with regards to hardware distribution to Mweb clientsConduct outbound calls to follow up with customers and also taking inbound sales and support calls when necessaryAssist with customer escalations and resolutions.Requirements:Grade 12 / Matric or tertiary qualificationCompetent in MS Office packages, particularly MS Excel and Outlook.Advantageous: Minimum 1 years administration in a contact center or customer query environmentExperience:
Working knowledge of sales back end processes a mustKnowledge of the ISP industry and products advantageousKnowledge of MS OfficeDatabase and capturing experience preferredSkills and Competencies:Meticulous attention to detailPro-activity and initiativeJudgment/Problem-Solving skillsGood communication and interpersonal skillsAble to meet deadlinesAbility to work independently and in a team#J-18808-Ljbffr