Who are we?
MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the "what-ifs" of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay's core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
Minimum Qualification Required
Grade 12/Standard 10/NQF 4
Minimum Experience
Minimum 5 years short-term insurance experience
Minimum 5 years Claims experience
Minimum 3 years Claims Investigations experience
Solid understanding of claims systems and claims procedures: inclusive of claims, investigations, and legal department processes
Commercial and Personal line Claims experience will be required
Deliverables include, but will not be limited to
Managing validations of commercial and personal line claims, all skill sets.
Reaching company goals and targets set for the Commercial and Personal line Investigations department.
Administering assigned claims and set tasks.
Managing client and broker expectation.
Maintaining set timelines on the processing of claims.
Maintaining relationships with Brokers from a Claims perspective.
Knowledgeable on Broker procedures.
Foster a positive work relationship with Underwriters.
Competencies Required
Must be highly proficient in dealing with clients at all levels
Comprehensive knowledge of legal liability and state regulations
Thorough knowledge of claims investigation techniques
Excellent written and verbal communication skills
Attention to detail
Strong administration skills
Self-motivated, inspire others
Motivation and desire to excel
Problem solving skills and solution oriented
Flexibility
Ability to multi-task and cope with pressure
Ability to perform under pressure
Meeting deadlines
Proper time management
Commitment to personal and team goals
Professionalism
Ability to apply business rules and processes
Excellent interviewing skills
Provide technical guidance to team members
Knowledge and Skills
Assessing and processing of claims
Manage settlement of claims
Reporting and Administration
Basic Client engagements and consultations
Personal Attributes
Interpersonal savvy - Contributing independently
Decision quality - Contributing independently
Action orientated - Contributing independently
Optimises work processes - Contributing independently
Build a successful career with us
We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 12 August 2024.
Our commitment to transformation
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
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