Who are we?MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the "what-ifs" of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay's core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!Minimum Qualification Required Grade 12/Standard 10/NQF 4 Tertiary qualification will be an added advantage.Minimum Experience Minimum 3 years short-term claims insurance experience Minimum 3 years Claims Investigations experience Experience in Commercial and Personal lines products essential. Solid understanding of claims systems and claims procedures: inclusive of claims, investigations, andlegal department processesDeliverables include, but will not be limited to; Own vehicle and valid South African driver's license. Validating claims by meeting with clients, Brokers, SAPS officials, tracing witnesses compiling investigations report on the work done in line with Miway Claims Philosophy. Managing validations of commercial and personal line claims, all skill sets. Reaching company goals and targets set for the Commercial and Personal line Investigations department. Administering assigned claims and set tasks. Managing client and broker expectation. Knowledgeable on Broker procedures. Maintaining set timelines on the processing of claims.Competencies Required Must be highly proficient in dealing with clients at all levels Thorough knowledge of claims investigation techniques Excellent written and verbal communication skills Attention to detail Strong administration skills Self-motivated, inspire others Motivation and desire to excel Problem solving skills and solution oriented Flexibility Ability to multi-task and cope with pressure Ability to perform under pressure Meeting deadlines Proper time management Commitment to personal and team goals Professionalism Ability to apply business rules and processes Excellent interviewing skills Provide technical guidance to team membersKnowledge And SkillsAutomotive Damage ClaimsClaims ManagementClaims ReportingClaims approvals and rejectionsClaims settlementsPersonal AttributesInterpersonal savvy - Contributing independentlyDecision quality - Contributing independentlyAction orientated - Contributing independentlyOptimises work processes - Contributing independentlyBuild a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.Core CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates - Contributing independentlyBeing resilient - Contributing independentlyTurnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 30 August 2024.Our commitment to transformationAt MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
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