The client is a fast-growing group of global marketing brands with a focus on future thinking, AI and innovation. They've helped hundreds of clients across a wide range of verticals to maximize ROI, improve client acquisition & retention and grow faster, with their unique marketing platform and solutions.
The Role: Multichannel Account Managers are relationship-focused, client services heroes who truly put the client first and champion their clients across the business. With a passion for client relationship management and an eagerness to see the company grow and succeed, you excel at clear, consistent communication, keeping projects on-track and managing client expectations.
You must be a confident communicator with proven experience managing large scale multichannel advertising campaigns. You need to be comfortable managing client expectations, reporting on performance, liaising with strategists, producers and implementers working on the account and feeding in to seniors on ways to improve client satisfaction & account performance.
Core responsibilities: Onboard new clients and nurture those relationships, keeping a close eye on client retention and ensuring that clients receive an exceptional quality of serviceEvaluate campaign performance based on clear KPIs, and report confidently on a weekly and monthly basis, either via call, video call or email, to client stakeholdersPartner with account strategists to identify and recommend account improvements, constantly look for ways to further boost account performance and ensure strong client engagementFlag any concerns with account performance, troubleshoot alongside the Head of Strategy, work hard to ensure retention and client satisfactionBe the account lead for your designated key clients - this means operating as the main client point of contact, ensuring all members of the account team are feeding into the monthly report, being aware of overall account performance and liaising with the Head of Strategy about any concerns you have over account performance, or any opportunities to provide additional services and support for that client. You are the advocate for that client and should work carefully on building up a trusting and supportive relationship with the client representative(s)Work cross-departmentally, to align campaign strategies and goals on multichannel clients Skills and experience: 4+ years as an agency-side marketing account managerComfortable setting up or taking over client account teams and ensuring that deliverables stay on trackExcellent oral communications skillsVery strong written communication skills and email comms skillsStrong experience producing reports and explaining them to clientsHappy to chat on the phone, comfortable calling clientsWell-organised and efficient, good time management and prioritisation skillsTeam player who likes to work in a dynamic environment and collaborate across teamsCulture Fit: A natural communicator, you have a collaborative approach and enjoy working as part of a dynamic team in a fast-paced environmentYou easily build rapport with business leaders around the company to earn trust and ensure optimal outcomes and partnerships within the company
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