Mr D, a division of takealot.com, is looking for a highly talented Senior Business Operations Analyst to join our team in Cape Town.We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us!Think you've been challenged before? Think again!Scale: Show the millions of Mr D customers what you can doLearn: We work with the best of the best, and then some.Grow: Expand your career in the fast-growing Takealot Group: Takealot.com and Mr D. We like to promote from within: Here's your chance.This position reports to the Head of Data & Analytics for Mr D.Your Team:You will report to the Head of Data & Analytics of Mr D. Your regular points of contact will be the Mr D Operations, Finance, Customer Service, Marketing, Delivery, Sales and Engineering teams, as well as the wider Takealot Business Intelligence Team.Your responsibilities will include the following:Generate regular reports and provide insights/recommendations to the business on topics such as:Operational and delivery performanceDriver supply, deployment, utilisation, and efficiencyRestaurant operational and trading performanceCustomer choice metrics and order behaviourApp performance and conversionMarketing, CRM, and Paid Media CampaignsAnalyse the success and effectiveness of product and process changes.Identify opportunities for growth within serviced areas as well as in currently unserviced areas based on demand, restaurant/driver availability and competitor activity.Facilitate the performance improvement of various teams within the business through the identification of operational and product weaknesses through testing/analysis and recommending process changes.Implement reporting requirements and facilitate report automation with the BI team.Assist the Head of Data & Analytics in compiling special enquiry reports.Mentor junior analysts, transferring knowledge, and providing technical assistance where required.Attributes required:Attention to detail in a high-pressure environment.Enterprising spirit and ability to take ownership of tasks.Strong interest in e-commerce.Strong team player.Strong analytical ability.Advanced Microsoft Excel/Google Sheets skills.Intermediate SQL skills.Experience working with a visualisation platform (e.g. Qlikview, Looker, Tableau, PowerBI).Ability to verbalise and visualise findings/results.Ability to identify areas of improvement in current processes.Ability to use logic and common sense to arrive at conclusions.Willingness to buy into the requirements of working in a fast-paced, ever-changing, start-up environment.Mentoring/leadership experience is beneficial, but not required.Qualifications:Relevant tertiary qualification in commerce, science or engineering.3+ years' experience in an operations, finance, consulting, analysis or BI environment.Let's talk about life @ Mr D:The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.No doors: We aren't fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy and more.Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it.Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.Free parking: No more 5km fun runs to your desk (unless you want to).Like what you see?If you meet the above you are an Extraordinary Mind. Apply today!!Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.
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