, a division of takealot.com, is looking for a highly talented Insights Manager to join our team in Cape Town.
We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!
Think you've been challenged before?Think again! Scale: Show the millions of Mr D customers what you can do Learn: We work with the best of the best, and then some.Grow: Expand your career in the fast-growing Takealot Group: takealot.com, Superbalist.com and Mr D. We like to promote from within: Here's your chance. Your mission, should you choose to accept it: Key responsibilities / accountabilities: Data analysis and reporting: Collect and analyze customer data from various sources, including App events, transactional data, customer surveys & reviews.Identify trends and patterns in customer behavior and preferences.Segment the customer base to create targeted marketing campaigns and personalized experiences.Utilize data analytics tools and software (Google Big Query, Looker, Excel, Braze, Firebase) to extract actionable insights.Create and present regular reports (and dashboards) to senior management, highlighting key insights and recommendations.Collaborate with cross-functional teams (BI & Analytics, Merchandising, Marketing, Product) to ensure alignment with customer insights.Develop and maintain performance marketing benchmarks to assess the effectiveness of campaigns and strategies. Identify opportunities & strategies focused on: high-value customer growth & retentionReactivation of dormant customersActivation of unconverted users Market Research: Conduct market research to understand industry trends, competitor activities, and customer preferences.Monitor market conditions and provide recommendations for adapting to changes in the competitive landscape. Customer Insights: Utilize customer feedback, surveys, and behavioral data to gain insights into customer needs and preferences.Collaborate with customer support and marketing teams to improve the customer experience. Qualifications and experience: Bachelor's Degree or Advanced Diploma and 5+ years technical experience in a relevant field.Experience using BI reporting tools (e.g.Looker, QlikView, Tableau, Microsoft BI, etc.)Experience with Google Cloud Platform, Braze & Firebase (or equivalent platforms) would be beneficial.Proven experience in data analysis, preferably with a focus on customers.SQL experience will be beneficial.Familiarity with performance metrics, KPIs, and digital marketing is advantageous.High proficiency in working with large data sets and business modelsRetail or e-commerce industry experience beneficial Skills and abilities: Experience with Python, R beneficial, but not requiredStrong analytical mindset with a passion for working with data.Ability to derive customer need and behaviour from dataAbility to anticipate, identify, and define problems and seek root causesAttention to detail and accuracyAbility to collaborate with other members of formal and informal groups in the pursuit of common missions, vision, values, and mutual goals.Excellent communication and presentation abilities Let's talk about life @ Mr D The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs.Go on, be the master of your own destiny.No doors: We aren't fans of stuffy offices or siloed work environments.See someone you like?High five, collab and make something great.Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away.Love to learn?Up-skill with free access to courses on MyAcademy and more.Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).Birthday leave: Cake Day all the way.Enjoy your day off - you deserve it.Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.Free parking: No more 5km fun runs to your desk (unless you want to). Like what you see?
