Mr D , a division of takealot.com, is looking for a highly talented CRM Manager to join our team in Cape Town.We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!Think you've been challenged before? Think again!Scale: Show the millions of Mr D customers what you can doLearn: We work with the best of the best, and then some.Grow: Expand your career in the fast-growing Takealot Group: Takealot.com and Mr D. We like to promote from within: Here's your chance.This position reports to the Head of CRM of Mr D.Your responsibilities will include:Assist in managing the CRM channels and CRM budgetMap out the customer journey along with key communication channels, messaging and desired outcomeSegmentation and management of the customer database to ensure the correct targeting and communicationReporting on performance of communication with the intention of optimising communication and customer behaviourAnalyse data to derive insights into the customer base and formulate communication plans to drive desired behaviour.Ensure that all CRM touchpoints contribute to a consistent and positive brand image and experienceDevelop test strategies and use the derived insights to develop more effective ways of communicating with customersSupport other customer facing departments with guidelines on customer engagementSkills & Attributes required:Proficiency in CRM/Automation tools (e.g. Braze, Hubspot)Proficiency in analytics tools (Looker, GA, Tableau etc)Experience in marketing and communication.Excellent communication and interpersonal skillsStrong analytical and problem-solving skillsAbility to manage multiple projects and deadlines simultaneously.Qualifications:A relevant tertiary education5 years experience within CRMExperience within e-commerce and/or a digital companyLet's talk about life @ Mr DThe power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.No doors: We aren't fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on Prosus Academy and more.Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it.Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.Free parking: No more 5km fun runs to your desk (unless you want to).Like what you see?If you meet the above you are an Extraordinary Mind. Apply today!!Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preferenceApply for this job*indicates a required fieldFirst Name *Last Name *Email *Phone *Location (City) *Resume/CV *Enter manuallyAccepted file types: pdf, doc, docx, txt, rtfLinkedIn Profile *How did you hear about this job? *Race * Select...Select...Nationality * Select...What is your current highest completed qualification? * Select...NQF1 / Grade 9NQF4 / Grade 12 / National Senior Certificate / National (vocational) Certificate level 4NQF5 / Higher Certificate / Advanced National (vocational) CertificateNQF6 / National DiplomaNQF7 / Bachelors Degree / Advanced Diploma / Post Graduate Certificate / B-TechNQF8 / Honours Degree / Post Graduate Diploma / Professional QualificationNQF9 / Masters DegreeNQF10 / DoctorateMBAHow many years experience do you have using CRM tools such as Braze/Hubspot? *Give 3 examples of lifecycle journeys you've implemented with proven growth. *I consent to Mr D receiving my personal information for recruitment purposes and processing my personal information specifically for those purposes, in accordance with its internal privacy and retention policies. For more information, please refer to the Mr D Privacy Policy on the website. * Select...Protection of Personal Information Act (POPI Act) - POPIA
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