MPGS support (Payment Gateway Specialist)About the job MPGS support (Payment Gateway Specialist)Term: 12 monthsAll in Budget: TBDExperience requirement: 10-12 yearsProject area: MPGS support (payment gateway specialist)Role:Act as first point of contact for MPGS Projects across the scoped markets, coordinate with Mastercards internal teams, Client/Acquires and third party providers to setup project and follow up on related requirements, manage technical solution/scope and timelines adhering to Project management best practices;Provide on-the-ground support as required, log requests and update Client team on project execution status in timely intervals;Conduct regular reviews with Client on open projects and tickets;Provide timely reports & status updates on timely manner (internally & externally);Conduct brief platform-specific technical training as needed;Assist Client in filling various requests forms related to the gateway (e.g., requests to add currency, change requests, / ACS (access control server) related forms);Manage Clients MPGS technical team requirements to provide timely support (e.g., production technical support);Any further MPGS related services agreed between the parties in writing which are part of and/or ancillary to, the services provided under this Schedule;Support and maintain full configuration cycle of the non-corporate merchant organizations as per the Onboarding Guide provided with MPGS;Manage access rights and issue the relevant accesses to different level of non-corporate merchant organization;Ensure ownership changes are reflected on Merchant Manager Portal upon acquiring banks notification by activating or deactivating merchant code;Manage urgent production technical support, specific technical challenges faced by Client;Support market or acquiring bank or corporate MSO (management services organization) with any application upgrade;Support and maintain any Gateway changes/Technical/Market support as part of troubleshooting;Provide support on and attend troubleshooting calls with the merchant;Provide periodic update on required resolution post the troubleshooting calls;Share the incident report provided by BizOps team describing the cause and the corrective measures taken for each incident;Required Experience:MPGS:Merchant onboarding/setupSupport in API integrationsSupport end to end testingAbility to support Acquirer dependencies: Acquirer link, clearing (DCF File processing) & settlement.Authorization rate improvement initiativesImprove decline and abandonment ratesPortfolio activity tracking Reports and analysisCulling exercise for inactive MIDsAcceptance experience:Deep understanding of roles in acceptance EcoSystem: PayFac, MarketPlace, PSP..etcScheme Franchise rules understanding and navigation.APMs and wallet acceptance.Required Skills:Specialist in acquiring business,Regional experience preferred,Advanced English,Ability to work independently with minimum supervision,Strong stakeholder management skills across,Technical & functional expertise (knowledge of both business and technology requirements),Advanced Project Management practices & experience with records of high scale and complex acceptance projects/programs.
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