MiWay is a direct financial services company.
We are passionate about service excellence, convenience and offering our clients superior value products.
Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online.
We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the "what-ifs" of the world.
Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude.
The ideal candidate is one who has the courage to be bold and subscribes to MiWay's core values!
Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems?
If yes, then MiWay is the place for you!
The field assessor assesses damaged vehicles to identify and record the extent of the damage.
This includes assessing safety systems, deciding whether to repair, replace and estimating approximate costs and timeframes for required repair.
This role supports the claims handling philosophy by mitigating risk of vehicle spend (quantification, identification, and validation of vehicle).
The assessor generates claims reports and investigative reports, determines market value for settlements, is up to date with automobile-related health and safety legislation and industry repair methods and has excellent interactive skills to discuss the damage and required repairs with clients, insurers, supervisors, and team members.
Minimum Requirements• Grade 12 / SAQA Accredited Equivalent (Essential)
• VDQ (Vehicle Damage Quantifier) Qualification (Preferred)
• Mechanical Engineering / Panel beating N2/ N3 level / (Advantageous)
Experience• 2 - 4 years' work experience in the following (Advantageous):
• Workshop / Motor Industry experience
• Front line / client relationship experience in a panel beating environment.
• Practical panel beating, spray painting, mechanical and electrical experience.
• Assessing experience at a short-term insurer
• Estimating in a panel beating environment
Deliverables include, but will not be limited toOperations Management• Carry out operational tasks by following established processes.
• Make fair, honest, accurate reasonable cost related decisions through the vehicle claim life cycle.
• Accurate quantification, identification and validation of vehicles.
Customer Service• Provide a quality service to customers
• Dealing with complex queries and investigating and resolving customer problems.
• Consistently provide service in accordance with the pre-agreed service and functional standards.
Client & Customer Management (External)• Help manage clients by carrying out standard activities and providing support to others.
• Effectively engage with the customers and deliver service that goes beyond what is expected (more than just the claim).
• Effectively build, maintain and manage relationships with service providers and customers.
Personal Capability Building• Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Internal knowledge and skills of industry methods and processes not relying on partners / industry to advise and dictate.
• Specialise in specialist vehicle knowledge and apply skills to optimise repair cost.
Knowledge and Skills• Strong knowledge of vehicle repairs and insurance industry standards.
• Excellent communication and negotiation skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and problem-solving skills.
Personal Attributes• Interpersonal savvy - Contributing independently
• Decision quality - Contributing independently
• Action orientated - Contributing independently
• Optimises work processes - Contributing independently
Core Competencies• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently
Turnaround timeThe shortlisting process will only start once the application due date has been reached.
The time taken to complete this process will depend on how far you progress and the availability of managers.
Deadline to apply: 14 January 2025.
Our commitment to transformationAt MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed.
MiWay is committed to transformation and embracing diversity.
This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
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