Primary purpose of the position:
Join an esteemed Financial Services company, who's on the hunt for a Motor Claims Consultant.
You will need to ensure that the expectations of existing insurance clients are identified and met in the event of a claim, and to process claims swiftly and efficiently.
To keep the client's Brand Promise of meeting and exceeding client expectations.
Minimum qualification required for this position:
Grade 12
FAIS Compliant – If not candidate will have to attend a Learnership to obtain necessary credits whilst employed at the company.
Minimum experience required for this position:
1 – 3 years
Competencies required achieving the core KPAs:
Behavioural attributes:
Strong communication skills
Customer service & relationship building skills
Interpersonal skills
Task, time, and detail driven
Rule orientated
Negotiation skills
Problem-solving ability
Ability to plan, organize and manage workload independently
Ability to support and back up a busy team
Friendly and co-operative
Enthusiastic
Compassionate
High level of attention to detail
Technical skills:
Computer Literacy (MS Excel, MS Word, PowerPoint, Microsoft Office)
System Knowledge (not required but will be advantageous)
Abuntex / Audatex
Santam Broker Portal
Santam BPM
Cardinal 360
Key Performance Areas:
Motor Claims Administration – Managing the full Motor Claims Process including registration, pre-support, loading quotes on Abuntex, corresponding with insurers, assessors, repairers and service providers, following up on progress and quality of repairs, reviewing & discussing proposed settlements with clients, confirming repair authorisations and keeping the client well informed throughout the entire process.
Claim Negotiation
Claim Payments
Client Management
Objection and Complaints Handling
Demonstrate Personal Competence
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