Motor Claims Consultant | Kloof

Primary purpose of the position: Join an esteemed Financial Services company, who's on the hunt for a Motor Claims Consultant. You will need to ensure that the expectations of existing insurance clients are identified and met in the event of a claim, and to process claims swiftly and efficiently. To keep the client's Brand Promise of meeting and exceeding client expectations. Minimum qualification required for this position: Grade 12FAIS Compliant – If not candidate will have to attend a Learnership to obtain necessary credits whilst employed at the company.Minimum experience required for this position: 1 – 3 yearsCompetencies required achieving the core KPAs: Behavioural attributes: Strong communication skillsCustomer service & relationship building skills.Interpersonal skills.Task, time, and detail driven.Rule orientated.Negotiation skillsProblem-solving ability.Ability to plan, organize and manage workload independently.Ability to support and back up a busy team.Friendly and co-operative.Enthusiastic.Compassionate.High level of attention to detailTechnical skills: Computer Literacy [MS Excel, MS Word, PowerPoint, Microsoft Office]System Knowledge (not required but will be advantageous)Abuntex / AudatexSantam Broker PortalSantam BPMCardinal 360Key Performance Areas: Motor Claims Administration – Managing the full Motor Claims Process including registration, pre-support, loading quotes on Abuntex, corresponding with insurers, assessors, repairers and service providers, following up on progress and quality of repairs, reviewing & discussing proposed settlements with clients, confirming repair authorisations and keeping the client well informed throughout the entire process.Claim NegotiationClaim PaymentsClient ManagementObjection and Complaints HandlingDemonstrate Personal Competence
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