Vacancy: Monitoring Controller - (National Command Centre) Location: Roodepoort Overall purpose of the job: The overall purpose of this position is to ensure that all site-specific security requirements are adhered to and that the Client's needs are always efficiently and professionally met.
MUST BE WILLING TO WORK SHIFTS: Minimum qualifications and experience: Must Reside in West RandGrade 12 (Matric)Own Transport / Driver's LicenseShift workPSIRA Registered (Grade C) or Grade AComputer LiterateMonitoring Centre experience - must be able to demonstrate inbound, outbound and dispatch capabilitiesSurveillance Experience - Must be able to work under pressure and for extended hours as and when requiredWork independently and within a team.A minimum of 5 years' experience in the Security Industry Control room or Call CentreNo criminal record or any Pending CasesMust be reliable and trustworthyCall Centre or Control Room ExperienceReceiving complaints and informing management accordinglyMAIN DUTIES AND RESPONSIBILITIES: Fluent in EnglishTelephone Ethics and CommunicationExperience in Excuquard, Listener, Milestone, Challenger, Auto CamCompiling Reports / InvestigationsCCTV Experience, VUMACAM ExperienceWe reserve the right not to make an appointment to any advertised position. Preference is given to existing employees at all times, and the choice made is purely on merit. Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
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