Job title : Monitoring Centre - Newlands
Job Location : Western Cape, Cape Town
Deadline : December 22, 2024
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MAIN PURPOSE OF JOB: The aim of a Monitoring Centre Associate is to handle incoming signals and the monitoring of all Response and Patrol resources.
QUALIFICATION & EXPERIENCE: Grade 12 (Matric) Grade C PSIRA Registered
Responsibilities and duties: Administration Monitor and action emergency and non-emergency signals. Phoning of the Premises/ Clients/ Key holders Recording all relevant information into the activations by means of computer. Record and report all incidents and accidents to the senior on duty. Ensure all relevant administrative work and handled signals are completed. Monitoring and action of vehicle violations Updating of timesheets
COMPUTERS AND EQUIPMENT MANAGEMENT Report any faults to the appropriate authority on duty Not abuse the use of company telephones for private telephone calls Effective use and compliance of safety and zero harm standards
TIDINESS OF THE MONITORING CENTRE Responsible for a clean and tidy workstation
CLIENT LIAISON Telephonic assistance with any problems or complaints Updating of client information i.e. holiday instructions/other client information to be given to Monitoring Associate IV/V Reporting of any faulty alarm systems through the appropriate channel(s) Sales leads to be recorded and reported through the appropriate channel(s)
GENERAL Have sound knowledge about all facets pertaining to your position Attend all required meetings and training sessions Not abuse company telephone for private calls
STANDARD OPERATING PROCEDURES Standing Operating Procedures must be upheld Meeting and keeping on agreed upon service level and performance targets High standard of service must be upheld
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