Modern Work Project Engineer (M365)

JOB TITLE: Modern Workplace Project Engineer


LOCATION:

Johannesburg (Hybrid)

ABOUT CYBERLOGIC: Cyberlogic is a trusted Managed Solutions Provider with offices in South Africa, Mauritius, and the UK. Serving a diverse range of clients, spanning numerous industries, including the international maritime sector, Cyberlogic specialises in IT leadership, cyber security, cloud solutions, and business intelligence. For almost three decades, Cyberlogic has been committed to enabling digital transformation through delivering unquestionable value.

Our delivery focus has enabled us to build up a national and international footprint of loyal clients that rely on us to provide transparent, open guidance to improve their processes, grow their businesses, and secure their data.

Cyberlogic is part of the Hyperclear Technology group, which boasts a diverse technology offering including robotic process automation (RPA), business process management (BPM) data analytics, and decisioning technology.

Through our non-profit, R4C (Ride for a Child), we partner with Bright Start Education Foundation, an organisation empowering deserving learners from underprivileged communities, providing holistic support and guidance throughout their educational careers.

OUR VALUES: We challenge ourselves to be more AWESOMEWe are driven to KEEP learning and EVOLVINGWe look beyond symptoms to identify and RESOLVE ROOT CAUSESWe hold each other accountable through CANDID and constructive FEEDBACKWe respect and care for each other and know we will only SUCCEED if we work AS A TEAMWe CARE deeply ABOUT the success of CYBERLOGICWe FINISH WHAT WE STARTWe always GIVE OUR BEST even if it means putting in the hard yardsWe KEEP THINGS SIMPLE PURPOSE OF POSITION: As a Modern Workplace Project Engineer, you will play a critical role in implementing robust IT infrastructure solutions for our clients, whilst providing specialist skills with regards to Microsoft 365 Modern Workplace design & implementation.
You will also work with Infrastructure and Solutions Architects to design and scope solutions for our clients. Your expertise will be instrumental in ensuring scalability, availability, and security of our clients' infrastructure. You will collaborate with cross-functional teams, including client stakeholders, project managers, engineers, and operations personnel, to deliver high-quality solutions that align with business objectives.

Reports To: Head of Projects, who leads our PMO and Infrastructure Projects teams.

KEY RESPONSIBILITIES: Contribution towards Infrastructure Design: Work with Infrastructure and Solutions Architects to design and scope infrastructure solutions that align with our clients' strategic goals and objectives. This includes data centre, cloud, security, hardware, software, network, and storage components.Contribution towards System Architecture: Work with Infrastructure and Solutions Architects to define the overall system architecture for complex infrastructure projects, considering factors such as performance, availability, security, scalability, and cost-effectiveness.Contribution towards Technology Evaluation: Help evaluate emerging technologies, products, and services to identify opportunities for enhancing our clients' infrastructure and reducing risk. Conduct feasibility evaluations and make recommendations for implementation.Infrastructure Planning: Collaborate with stakeholders to identify infrastructure requirements, capacity planning, and resource allocation. Create roadmaps and provide guidance on infrastructure upgrades, enhancements, and migrations.Infrastructure Implementation: Perform technical lead during projects to implement/execute data centre architecture, virtualization, storage, network, security, and cloud solutions to meet our clients' needs.Security and Compliance: Ensure that infrastructure solutions meet security and compliance requirements, including data protection, access controls, high-availability, disaster recovery, and business continuity. Implement industry best practices and stay updated with evolving security threats and technologies.Technical Documentation: Create and maintain detailed documentation of infrastructure designs, configurations, standards, and procedures. Develop architectural diagrams, technical specifications, and other relevant documentation.Collaboration and Leadership: Work closely with cross-functional teams, including Demand, IT operations, project management, infrastructure engineering, and security teams, to provide guidance, implementation, and support for infrastructure-related initiatives. Collaborate with vendors and external partners as required. Mentor and coach Infrastructure Technicians/Engineers, sharing knowledge and promoting professional growth within the team.Troubleshooting and Problem Resolution: Assist in the resolution of complex infrastructure-related issues, including root cause analysis and performance optimization. Provide guidance and support to IT operations teams during incident response and problem-solving activities. Most of these activities are covered by our IT operations teams, but occasional escalations to senior Infrastructure Architects in our Projects team is required.Industry Trends and Best Practices: Stay abreast of industry trends, emerging technologies, and best practices in infrastructure architecture and implementation. Continuously enhance your knowledge and skills through research, training, and professional development. QUALIFICATIONS AND EXPERIENCE (ESSENTIAL/REQUIRED): 5+ years of proven hands-on/practical experience in infrastructure support and implementation, preferably within a managed service provider (MSP) environment.5+ years of experience supporting Microsoft Windows Desktop OS (Windows 10/11).3+ years of experience with Microsoft 365 Modern Work (Design/Implementation/Support), preferably within a managed service provider (MSP) environment.Relevant technical certifications/qualifications:
Microsoft 365 Certified: Enterprise Administrator Expert (MS-102), or equivalent industry experience and/or,Microsoft 365 Certified: Endpoint Administrator Associate (MD-102), or equivalent industry experience and/or,Previous Microsoft MCSE/MCSA traditional on-premises infrastructure qualifications, or equivalent industry experience.Solid knowledge of infrastructure components, including servers, storage systems, networking, virtualization, security, and cloud technologies.Solid experience with cloud Hyperscaler cloud platforms (e.g. Azure, M365, AWS, GCP) and hybrid cloud architectures. Microsoft cloud platform (Azure) experience is currently preferable compared to other cloud platforms.Proficiency in infrastructure design tools, such as Visio, or similar applications.Familiarity with IT service management frameworks (e.g., ITIL) and project management methodologies (e.g., waterfall).Strong problem-solving, analytical thinking, and decision-making skills.Excellent written and verbal communication skills.Strong planning and organizational skills.Strong communication and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders, teamwork, facilitation, and negotiation.Ability to understand the long-term ('big picture') and short-term perspectives of situations and how they relate to achieving targeted outcomes. QUALIFICATIONS AND EXPERIENCE (DESIREABLE, BUT NOT ESSENTIAL): 7+ years of proven hands-on/practical experience in infrastructure support and implementation, preferably within a managed service provider (MSP) environment.Relevant technical certifications/qualifications:Microsoft Azure Administrator (AZ-104), or equivalent industry experience, and/or,Microsoft Azure Solutions Architect Expert (AZ-305), or equivalent industry experience, and/or,Other technical certifications, e.g., via Microsoft, Dell, Fortinet, SonicWall, SentinelOne, HPE, Aruba, Veeam, AWS, Google, etc. will be considered as well.Bachelor's degree in Computer Science, Information Technology, or a related field.Familiarity with security principles and best practices, including knowledge of security frameworks such as NIST/CIS. ADDITIONAL REQUIREMENTS: Valid driver's license and own means of transport. Note: The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required. Responsibilities and qualifications may be subject to change to meet the needs of the organization.

Should you work from home, you are expected to maintain a consistent and reliable internet connection of at least 10mbps, ensuring uninterrupted connectivity for optimal performance and productivity. Additionally, it is essential to create a conducive and professional work environment within your home to facilitate high-quality work output.


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