Who we are?Sanlam Personal Loans (SPL) was established 23 years ago and is now part of a newly established Fintech business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture is that of agility and constant deployment, we believe in learning fast and learning forward. Our aim is to provide a work environment where knowledge workers can accelerate the development of their ideas and bring innovation to market; at the same time provide a compelling career and development proposition that will enable them to realize their dreams.What will you do?This role reports to the Business Optimization Team Leader who plays a pivotal role in ensuring Profit targets are met. See further roles and responsibilities below.Role and ResponsibilitiesEnsure Contact Centre, including Loans and Collections reporting requirements are met on a daily/weekly/monthly basis.Highlight key trends noted in the Contact Centre, including Loans and Collections space.Continuous engagement with Contact Centre and other stakeholders.Automation of performance dashboards in collaboration with BI.Provide actionable insights to the SPL management team.Building and maintaining reports.Developing and cross-skilling team in order to ensure growth and knowledge sharing.Identify opportunities to drive cost saving, revenue driving and efficiency-based improvements for the business.What will make you successful in this role?Excellent communication skills, both written and verbal.Comfortable with ambiguity in a fluid organization.A natural skill to engage with people.Passionate about people and Business performance.A high level of attention to detail with excellent organizational skills.Passionate and enthusiastic about excellence and attention to detail.Managing projects with multiple stakeholders.Being aligned to business values: Care, Collaboration, Innovation, Integrity.Knowledge and SkillsStrong knowledge of financial services.Previous exposure to Loan Acquisition as well as Collections.Understanding of modelling.Strong knowledge of Avaya and P.MS Office, particularly Excel (advanced user).SQL.Power BI.Report Building.Trend analysis.Qualification and ExperienceGrade 12 and 2 years experience in MIS.Experience in Building and Maintaining reports.Previous exposure to Loan Acquisition as well as Collections.Personal AttributesManages complexity - Contributing independently.Decision quality - Contributing independently.Financial acumen - Contributing independently.Manages conflict - Contributing independently.Build a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.Turnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.Our commitment to transformationThe Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.
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