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Job Title: Head of Operations
Job Description: We're on the hunt to find the type of leader we'd all come to if the world was ending, could this be you?
If you're a confident decision maker who is driven by results, whilst nurturing your people and teams, then joining our vibrant business as Head of Operations in Durban could be your calling. This opportunity requires a well experienced and highly organised individual to own the operational performance and lead your teams to deliver industry leading customer service and achieve the business's objectives.
If you're the type of person who values and nurtures relationships, takes note of people's key strengths and knows exactly how to use this to your advantage to help find solutions, then you're already ahead of the game.
A critical eye for detail and strategic way of thinking will get you far in this role, while a genuine knack for sales and persuasive communication is sure to impress us.
If you have a proven track record of achieving positive results in the BPO sector, then take this moment to apply today.
What you'll be doing: Ensuring optimisation of best practice to deliver a best in class operation in all work streamsIdentifying opportunities to exceed on delivery of operational objectives, maximise revenue and achieve business objectivesManaging budget to optimise P&L, holding a balance sheet on key roles and ensuring that the commercial principles are adhered toDeveloping, measuring and reporting on key account objectivesEnsuring change control framework is adhered and reported, feeding into the monthly invoice cycleSupporting people objectives with regards to recruitment, training, quality and driving engagementEnsuring compliance framework standards and policies are met and adhered toGrowing and developing your peopleCommunicating key messages within the campaigns by working with the management team and our ambassadorsActing as a lead and working closely with clients, key internal and external stakeholders across regions and other support areas to ensure alignment of plans and initiativesWhat you'll need: 5 years' experience in a senior Operations Manager positionPrevious sales experience (Advantageous)Excellent communication and negotiation skillsDemonstrate prior experience within either retail or financial services sectors and a solid knowledge of regulated industriesExperience in shaping and formulating operational strategic plansDemonstrable experience of senior stakeholder managementAbility to deliver agreed programmes of work and embed initiatives for improvementLocation: ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge
Time Type: Full time
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