Job title: Mid-Market Customer Growth ExecutiveJob Location: Gauteng, JohannesburgDeadline: February 04, 2025Job Overview: The Mid-Market Customer Growth Executive's role is to drive client satisfaction, retention, and growth by managing client relationships, meeting performance goals, ensuring proper account setup and risk management, analyzing client data, coordinating with internal teams, and continuously developing skills and knowledge.
The main goal is achieving business growth through effective client management and collaboration across various functions within the organization.Responsibilities:Build and maintain trusted relationships with assigned (top Tier2) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).Serve as a focal point for clients when it comes to meeting their business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams).Coordinate different teams in order to best serve customers.Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients (gross profit, margin%, and cross-sells as the most important metrics, followed by NRR, tier2 to tier1 transitions).Ensure clients' accounts are properly set up; collaborate with Platform Operations teams to arrange setup that enables clients' activities based on agreed business scope (account creation and setup, route management, sender registration, allowed content filtration setup and maintenance).In cooperation with Revenue Assurance, monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting).Analyze and forecast clients' traffic; take immediate actions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.Collaborate closely with the Self Service team when transitioning customers to Self Service or upgrading them to Managed services.What You Bring To The Table:At least 2 years of experience in customer-facing roles.Full cycle sales experience.Experience in Account Management - building and maintaining relationships.Industry experience highly preferred, understanding of SaaS and CPaaS solutions.Prior experience working with Revenue Assurance, Purchasing, and technical teams is a plus.Team player with strong interpersonal/communication skills.Fluent in English.
#J-18808-Ljbffr