Mid-Market Customer Growth Executive Apply remote type Hybrid locations Johannesburg (South Africa) time type Full time posted on Posted 2 Days Ago job requisition id JR102624
At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip's platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
The Mid-Market Customer Growth Executive's role is to drive client satisfaction, retention, and growth by managing client relationships, meeting performance goals, ensuring proper account setup and risk management, analyzing client data, coordinating with internal teams, and continuously developing skills and knowledge. Main goal is achieving business growth through effective client management and collaboration across various functions within the organization.
Responsibilities Build and maintain trusted relationships with assigned (top Tier2) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors). Serve as a focal point for clients when it comes to meeting their business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams). Coordinate different teams to best serve the customer. Meet and exceed quarterly KPIs, ensuring overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics, followed by NRR, tier2 to tier1 transitions…). Ensure client's account is properly set up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance). In cooperation with Revenue Assurance, monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting). Analyze and forecast client's traffic, take immediate actions to ensure ongoing business growth, minimize losses, and maximize GP/revenue. Collaborate closely with the Self Service team when transitioning customers to Self Service or upgrading them to Managed services. What You Bring To The Table At least 2 years of experience in customer-facing roles. Full cycle sales experience. Experience in Account Management - building and maintaining relationships. Industry experience highly preferred, understanding of SaaS and CPaaS solutions. Prior experience working with Revenue Assurance, Purchasing, and technical teams a plus. Team player with strong interpersonal/communication skills. Fluent in English. Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity. About Us Join the Infobip team! If you are passionate about mobile technology, software development or global business, apply now so we can find out how well we fit together.
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