To assist with our SLA and ad-hoc onsite and remote support across the client base of SevenC Computing.Duties and ResponsibilitiesAssess hardware and software malfunctions by means of diagnostic tools and customer input.Disassemble and reassemble machines to repair or replace worn or malfunctioning components and consumables.Drive to customer locations, managing your own daily route to arrive in a timely manner based on customer location and issue, and maintaining accurate time and mileage records.Handle 2nd line support on the service desk when no reactive work is required.Identify and participate in sales opportunities such as new contracts, contract renewals, and system sales.Build positive relationships with customers by providing outstanding and excellent services.Cooperate with the technical team and share information across the organisation.Assist with projects as and when required.Handle cover for other technical teams as and when necessary.Record all daily support requests and travel done.Log events, problems, and their resolution.QualificationsRequirementsKey Performance AreasLog a minimum of 140 billable hours per month.A 90% first-time resolution on support requests.High rate of ticket resolution.High rate of customer satisfaction.Close tickets within relevant SLA times.Follow instructions from assigned Team Leader and other senior staff.Working ConditionsOvertime will be required when reasonably requested by your direct line manager.Travel will be required to client sites/suppliers when requested by your direct line manager.Ability to work independently and in a team as required.Follow instructions from assigned team leader, direct line manager, and other senior staff.Physical RequirementsValid driver's licence.South African ID or international passport with a work permit.Reliable vehicle.Reliable cellphone.Language skills proficient in English.Direct ReportsDirect: Reactive Division Team LeaderApply for this PositionFull Name *Email *Phone *Upload CV/Resume * Allowed Type(s): .pdf, .doc, .docx
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