Merchant Support Agent Vacancy At Capitec Bank

Merchant Support Agent vacancy at Capitec Bank Capitec Bank is recruiting and accepting applications for the Merchant Support Agent vacancy.

Deadline: Ongoing / Not specified

Purpose Statement: To provide 24/7 real- and non-real-time support to Capitec Bank Merchants, Employer Salary Transfer Facility (ESTF) clients, and Merchant Services Field staff through inbound and outbound telephone calls and other communication channels.

Experience MINIMUM: School leavers are eligible to apply for this role. IDEAL: Customer service experience and administration in a Business Services environment Technical Support via a call centre 1 – 2 years inbound and outbound contact centre experience Qualifications MINIMUM: Grade 12 National Certificate / Vocational in Grade 12 National Certificate IDEAL: Certification in Communication Knowledge MINIMUM: School leavers are required to have subjects related to business management or communication. IDEAL: Call centre processes and procedures Customer care and service protocol Technical knowledge (systems and software) Understanding of business services banking products Interpersonal & Relationship management Skills Computer Literacy (MS Word, MS Excel, MS Outlook) Conditions of Employment Clear criminal and credit record Willing to work regular shifts, weekends, or rotational standbys Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

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