Primary Purpose
Responsible for achieving Acquiring & Merchant Sales targets for the relevant region, inclusive of cross-selling of all other banking products & services, in order to ensure continuous customer & product growth.Managing relationships with customers & potential customers, including BB Group Company, Group Company reach, third party processors, partners & stakeholders.Training of new customers and staff on acquiring payment processing methods/procedures, equipment & devices.
Minimum Requirements
QUALIFICATION
Matric or equivalent qualificationDegree/Diploma in Business related field (Ideal)
EXPERIENCE
5 years' experience in the payments and/or banking industry, preferably with acquiring, card and/or merchant experiencePayments knowledge both within the issuing and acquiring environmentsCustomer focusedUnderstanding the sales dynamics and targets (Ideal)5 to 10 years in the payments and/or financial industry, preferably with acquiring (card) and/or merchant experience (Ideal)
Duties and Responsibilities include but not limited to:
FINANCE & OPERATIONS
Identify acquiring & merchant sales opportunities and offer solutions appropriate for the merchant's requirements, goal & objectives.Understand the complexities & dynamics of the sales acquiring/merchant targets, achieve and exceed these consistently.Adopt a commercial approach to appropriate cost-to-service, versus value generation.Achieve and exceed the agreed merchant service fee targets.Participate in the design and execution of the respective Regional Sales plan.Action and manage all sales leads received from potential merchants.Negotiate pricing, complete & sign new merchant and other related agreements.Execute on the Regional Sales plans by ensuring an increase in the percentage of customers taking merchant acquiring solutions.Achieve sales (new business & existing growth).Continuously keep abreast of the latest developments and trends.Recommend payment solutions based on projections.Monitor effectiveness of Regional Sales campaigns.Work closely with internal & external business stakeholders/partners.Monitor individual sales performance and provide feedback to management.Ensure management is regularly updated on sales activities.Create and execute opportunities and prospects for new business.Review national competitor information and market trends.Research and present recommendations to introduce improved products and/or customer offers.
PROCESSES & PROCEDURES
Adhere to the laid down sales processes & procedures.Complete new applications and ensure that process is finalized within agreed service level turnaround times.Continually add value to the BB Merchant Services & Customer Solutions team.Understand and conform to the content of the organisation's policies & procedures.
TEAMWORK
Maintain a positive attitude, drive and promote the sharing of knowledge & experience.Interact closely with various members of the supporting and operational environments.Contribute to teamwork, accountability, delivery, quality & speed of information shared.Effort to build & maintain quality inter-personal relationships.Respond openly to feedback and promote harmony and teamwork in the sales team.Take accountability for the achievement of operational objectives.Continuous development of the knowledge base and intellectual property.
CUSTOMER & RELATIONSHIP MANAGEMENT
Improve key relationships and change the acquisition methodology.Identify stakeholder requirements and expectations.Continuously relationship manage all merchants in the respective region.Meet and attend to internal & external meetings.Engage with the business partners/stakeholders.Take & accept primary responsibility for merchant satisfaction.Training of new customers and their staff on acquiring payment processing methods.Manage relationships with group companies and external customer base.Educate existing clients about the specific acquiring/merchant products and services available.
TRAINING & DEVELOPMENT
Take ownership for driving own career development.Preparation and signing-off of a Training/Skills development plan.Achievement of objectives/milestones set-out in the development plan.
This position is advertised in line with our commitment to Employment Equity.
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