Primary Purpose Responsible for achieving Acquiring & Merchant Sales targets for the relevant region, inclusive of cross-selling of all other banking products & services, in order to ensure continuous customer & product growth. Managing relationships with customers & potential customers, including BB Group Company, Group Company reach, third party processors, partners & stakeholders. Training of new customers and staff on acquiring payment processing methods/procedures, equipment & devices.
Minimum Requirements QUALIFICATION Matric or equivalent qualification Degree / Diploma in Business related field (Ideal) EXPERIENCE 5 years' experience in the payments and/or banking industry, preferably with acquiring, card and/or merchant experience Payments knowledge both within the issuing and acquiring environments Customer focused Understanding the sales dynamics and targets (Ideal) 5 to 10 years in the payments and/or financial industry, preferably with acquiring (card) and/or merchant experience (Ideal) Duties and Responsibilities include but are not limited to: FINANCE & OPERATIONS Identify acquiring & merchant sales opportunities and offer solutions appropriate for the merchant's requirements, goals & objectives. Understand the complexities & dynamics of the sales acquiring/merchant targets, achieve and exceed these consistently. Adopt a commercial approach to appropriate cost-to-service, versus value generation. Achieve and exceed the agreed merchant service fee targets by negotiating additional charges, pricing and any other applicable fees. Participate in the design and execution of the respective Regional Sales plan. Action and manage all sales leads received from potential merchants. Negotiate pricing, complete & sign new merchant and other related agreements prior to implementation. Execute on the Regional Sales plans by ensuring an increase in the percentage of customers taking merchant acquiring solutions. Achieve sales that will establish BB Merchant Services & Customer Solutions as a 'centre-of-excellence' for sales execution. Continuously keep abreast of the latest developments and trends regarding customer expectations and service delivery. Recommend payment solutions based on projections of the volume and monetary amount of daily transactions. Monitor effectiveness of Regional Sales campaigns. Work closely with internal & external business stakeholders/partners. Monitor individual sales performance and provide feedback to management. Ensure management is regularly updated on sales activities, pipeline prospects, and pending deals. Create and execute opportunities for new business. Review national competitor information and market trends. Research and present recommendations to introduce improved products and/or customer offers. PROCESSES & PROCEDURES Adhere to the laid down sales processes & procedures. Complete new applications and ensure that the process is finalized within the agreed service level turnaround times. Continually add value to the BB Merchant Services & Customer Solutions team. Understand and conform to the content of the organisations policies & procedures. TEAMWORK Maintain a positive attitude and promote the sharing of knowledge & experience. Interact closely with various members of the supporting and operational environments. Contribute to teamwork, accountability, delivery, quality & speed of information shared. Effort to build & maintain quality inter-personal relationships. Respond openly to feedback and promote harmony and teamwork in the sales team. Take accountability for the achievement of operational objectives. Continuous development of the knowledge base and intellectual property. CUSTOMER & RELATIONSHIP MANAGEMENT Improve key relationships and change the acquisition methodology with internal business partners/stakeholders. Identify stakeholder requirements and expectations. Continuously relationship manage all merchants in the respective region. Meet and attend to internal & external meetings as required. Engage with the business partners/stakeholders to promote the value proposition. Take & accept primary responsibility for merchant satisfaction through excellent service delivery. Train new customers and their staff on acquiring payment processing methods. Focus on the continuous growth of the organization's customer base. Build & maintain a healthy pipeline of clients. TRAINING & DEVELOPMENT Take ownership for driving own career development. Preparation and signing-off of a Training/Skills development plan. Achievement of objectives/milestones set-out in the development plan. This position is advertised in line with our commitment to Employment Equity.
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