Responsibilities: Membership Clearing (preliminary approval of new applications) of the membership dashboard on the Customer Relationship Manager (CRM) system Processing new membership applications (all classes) Preparing new associate application tracking document for approval Preparing new corporate application tracking document for approval Contacting members to ensure that member details on the CRM system are up to date. Debtors collection Also, for finance. We keep a tracking list of credits that finance must process on a weekly basis. General membership queries (sending pdf invoices, certificates, etc.) Customer Service Provide exceptional customer service to clients, visitors, stakeholders, and employees. Address inquiries and resolve issues promptly and professionally within the company turnaround times or service level agreement. Committee Management Prepares the agenda and supporting documentation for meetings. I am responsible for this I need to keep oversight of it I am responsible for this. Records minutes and ensures effective administration of meetings. Prepares draft minutes and circulates to attendees for validation and timely execution of decisions and requests for information Committee members have profiles on Your Membership so this doesnt apply. I would like to add "track meeting attendance of committee members Assist with Projects Assist with special projects and tasks as assigned by management. Collaborate with team members to achieve departmental goals. Ad-Hoc Duties In addition to the primary responsibilities, the membership Officer may be called upon to perform various ad-hoc duties to support the needs of the organisation. Requirements: NQF 4 - Grade 12 (National Senior Certificate) 1 3 years office administration experience or Previous experience in a similar role preferred or Diploma in Office Administration and 1 year of relevant experience. Understanding of member-based organisation (Preferred) Proficiency in Microsoft Office suite (Word, Excel, Outlook, Powerpoint) Excellent knowledge of reporting procedures and record keeping Client focus Excellent business communication and writing skills High attention to detail and data capturing accuracy ICT proficient Desired Skills: Ability to prioritise tasks and work independently as well as efficiently in a fast-paced environment. Ability to communicate with people on all levels in a diverse environment. Must be Customer Service Orientated. Excellent oral and written communication skills Organised and performs tasks with a high degree of accuracy and attention to detail.
