MiWayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels.
We have approximately 100 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients.MiWayLife's vision is to establish a world-class direct financial service business that seeks to:? offer its clients excellent service, superior value products, and fair treatment always;? be an employer of choice; and? be a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry.
MiWayLife's culture is values-based and is built around the pillars of Accountability, Attitude, Energy Freedom and Professionalism.
We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and disrupt.
What will you do?This is a specialist position that reports directly to Operations Manager: Underwriting.
The role is accountable for the assessment and execution of a compliant and effective medical underwriting function in telephonic support of mainly sales from a medical underwriting perspective, but it includes support to claims and service functions.
Key responsibilities include: Assess and execute medical underwriting to support:? Telephonic support for sales (main function)? Review of referred underwriting quotes;? Facilitating communication of medical declines to clients; ? QAC/QA referrals? Client policy amendments with underwriting changes/impact (Servicing)? Claims process (Assisting claims by completing retrospective underwriting) What will make you successful in this role?Qualification & experience ? Grade 12 or preferably business or commerce degree/diploma? Experience in financial distribution services/sales/call centre environment? Experience in processing of new business in a life insurance ? 2-3 years underwriting experience? Nursing or medical background experience Knowledge and skills IT:? MS: Office (Excel, Word, PP, Outlook)? MIS Business: ? Financial services industry knowledge ? Financial services product knowledge? Relevant regulatory legislation and compliance knowledge ? Policy contracts governances, clauses, cover? Underwriting processes and guiding principles (advanced) ? Medical/health assessment indicators and metrics? Call Centre and sales processes? Quality and Risk monitoring processes Personal attributes ? Cultivates Innovation? Client Focus? Drives Results? Collaborates? Flexibility and Adaptability? Decision quality? Communicates effectively? Financial Acumen? Plans and align Qualification and ExperienceDiploma with 4 to 5 years related experience.
Underwriting limit R500 000.Knowledge and SkillsProfitable UnderwritingClient service (complaints/queries/ investigations/advice)Quality managementReporting and adhoc meetingsPersonal AttributesDecision quality - Contributing independentlyPersuades - Contributing independentlyAction orientated - Contributing independentlyBusiness insight - Contributing independentlyBuild a successful career with usWe're all about building strong, lasting relationships with our employees.
We know that you have hopes for your future – your career, your personal development and of achieving great things.
We pride ourselves in helping our employees to realize their worth.
Core CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates - Contributing independentlyBeing resilient - Contributing independentlyTurnaround timeDue date for applications If you meet the above criteria, and you are interested in applying for this role please submit your CV .
The closing date for applications is 24th September 2024.
Please note that the recruiter reserves the right to withdraw the advertisement prior to the closing date, or to allow for further applications to be submitted after the closing date indicated.
Turnaround times The time taken to complete this process depends on how far you progress and the availability of managers.
