Position description / overview:A vacancy exists for a Medical Support Services Manager based in East London, and reporting to the Practice Manager.
The successful candidate will be responsible for the overall management of the Support Department, encompassing patient bookings, reception, reporting, authorisations, porters, drivers, and Ultrasound Assistants at all branches (5).
The successful candidate will also be expected to work closely with the Doctors, managing their weekly duty roster.
The successful candidate is expected to contribute a great deal to the effectiveness of the company in identifying methods of improvement of service, suggesting strategies and approaches, and in measuring the results of all of the efforts.
Minimum Requirements / Experience:Grade 12 / MatricCompleted tertiary qualification (NQF 6 or higher) - Accounting, Finance, Radiology, Nursing, HR, Management or relevant to experienceRelevant private healthcare industry experienceProven leadership, change and people management experienceUnderstanding of the private healthcare industry, its challenges and role players (highly advantageous)Understanding of relevant and current legislation (highly advantageous)Knowledge or ability to learn medical and radiology related terminology, technical and clinical concepts and patient services business processes (highly advantageous)Experience working in a flexible, employee empowering work environment in a small to medium-sized company.Computer proficiencyDriver's license, own transport and ability to travel to other branches and locations, when required Responsibilities:Ensure effective quality management and customer care by:Monitoring and improving quality metricsManaging data integrity and compliance to the organisation's working proceduresDeveloping and maintaining relationships with stakeholdersEnsure effective interpretation & application of contracts and funder rules by:Managing the bookings, authorizations and reception department to ensure that they comply with the funder rulesManaging of "do not arrive" patients and communication and reminders of patient bookingsManaging the collection of outstanding co-payments from patientsFacilitating effective cash flow management by:Implementing cash management processes to prevent lossesGovernance and risk management:Preparing and ensuring sound audit compliances to achieve optimum business ethicsParticipating and developing action plans within the risk management teams to appropriate the correct controlsSupport tip-off investigationsOperational:Co-ordinating day-to-day operations within various departmentsManaging the support department at the respective branchesEnsuring smooth workflow and patient allocation for radiographers and radiologistsLiaising with patients and patient familiesMonitoring productivity and efficiency in the departmentManagement of complaintsEfficient communication within the departments and with radiologists, referring doctors and patientsCompiling and producing Radiologists duty rosterProviding support and training to new sites acquired by the New Business division – when required Ensure effective people management by:Demonstrating visible leadership skills in respect of the organisation's values, operating models and strategies in order to support diversity and transformationActively leading meetings and ensure participation of all members in order to ensure ISO complianceEnsuring quality staff members are recruited to fill approved vacancies in accordance with the company's transformation objectivesProviding direction and inspiration to ensure staff are motivated and productiveManaging and reviewing training plans that are compliant to the organisation's WSP requirements in order to enable talent developmentManaging the performance of staff through the performance improvement processEnsuring all transactional processing is complete in order to provide employee compensation and benefitsEnsuring productive working relationships are supported with minimum IR issuesEnsuring all exit interviews are conducted in order to ensure the retention of staffManaging people in a manner that respects diversity and ensures a fair work-life balance to ensure employee wellnessCompetencies / Skills: Problem-solving, analysis and judgementResilienceEngaging diversityVerbal & written communication and presentationStrong effective communicatorHighly developed, demonstrated teamwork skillsAbility to coordinate the efforts of a large team of diverse employeesDemonstrated ability to increase productivity and continuously improve methods, approaches, and departmental contribution.
Commitment to continuous learningHR related activities e.g.
overtime for payroll, Kronos, appointing staff and numerous HR related issuesFully computer literate with well-developed skills in email and MS Office suite of programmesDemonstrated ability to see the big picture and provide useful advice and input across the companyAbility to lead in an environment of constant changeTo compile monthly Reports to Manco and as and when required or needed