Interpersonal Factor
As a professional, all services delivered need to be in line with the Cancercare values of CARE. Each task needs to be consistently executed whilst at all times displaying a positive influence on all stakeholders and within the general working environment. It is expected from the employee to deliver all tasks reflecting a willingness to operate outside the scope of the job description as per operational requirements. The factors below cannot therefore be reviewed in isolation.
To display the company values: C - Compassion, A - Accountability, R - Respect, E - Ethics (CARE)
Telephone/Messages
Professional management of all telephone-related tasks ensuring excellent patient care and satisfaction of all stakeholders.
Effective and smooth workflow.
Stakeholder satisfaction.
Scheduling
Responsible for patient file preparation, scanning, faxing, and filing.
Use of office equipment: computers, photocopying machines, faxes, etc.
General office/secretarial duties.
Upkeep of statistics.
Record keeping.
Upholding daily filing.
Register all patients of different programs: E-auths, MED-E-MASS, NP REGISTER, Profdoc, and Mosaiq.
Manage all mail, letters, and reports.
Proactive management of all operational unit needs (stock, stationery, repairs, etc.).
Smooth operating, patient-centered, professional medical reception department.
Adherence to all SOPs ensuring quality and efficiency.
Stakeholder satisfaction at all times.
Financial Administration
Proactive assistance with regards to collecting consultation fees and orientation of patients to company policy with regards to payment.
Coordinating and assisting with the authorization process.
Assist with billing when MAC is not available.
Informed patients.
Smooth workflow.
Improve cash flow.
Reduce patient waiting times.
Sound documentation of financial expenses.
Communication/Coordinating/Patient Care
Responsible for coordinating all relevant communication regarding patient care within the multi-disciplinary team and external stakeholders.
Meet and greet all patients.
Orientate all NP.
Hand out, explain, receive, and capture NP Reg forms, etc.
Build relationships with all external doctors, receptionists, hospitals, and M/A.
Smooth workflow.
Improved stakeholder satisfaction.
Quality service delivered.
Required Minimum Education
Matric and Diploma in Management Assistance or Secretarial Certificate.
Required Minimum Experience
2 Years in the medical field.
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