Job Specification Reception: Answering all calls in a professional, courteous and efficient manner Take messages and ensure they are actioned by relevant person Maintain the issue logbook for all messages and matters that arise on a daily basis Assist with phone, email or sms patients with feedback from doctors regarding messages left Assist with managing the diary, booking patient appointments, and communicating the billing policy to all new patients Assist with preparing all files for the following days appointments Welcome patients, arriving in a friendly and professional manner Communicate time delays to manage client expectations Assist with checking that all patient details on file are still up-to-date and obtaining new details if relevant Open accounts and capture all relevant information accurately on the system for new patients Assist with contacting other doctors to obtain notes and referral letters if needed for a patients visit Assist with obtaining patient results and related correspondence (lab results, radiology) Ensuring patients get the relevant information and forms needed when they need to have an in-room procedure or to be hospitalised Providing quotations for all patient procedures Assist patients with authorisations Assist with doctors reports and thank-you letters Keeping track of pharmacy accounts and stock per Doctor Accounts: Bill patients accordingly and collect payment where necessary Accept money (cash or card) and write receipts Allocate patient payments Ensure all theatre billings have been completed by the doctor within 48 hours Liaise with the Bureau on patient-related queries and assist with debt collection Month-end processing Daily banking was given to the doctor Maintain Petty Cash Maintain attendance register General: Schedule all admin-related appointments with the doctor and the various service providers Liaise with contractors such as the hospital technical department, IT specialists, and suppliers Maintain all supplier contracts and agreements Ordering stock from various places: pharmacies, stationers Support of various marketing initiatives Assist the doctor with all office administration-related tasks Maintaining the CPD register Minimum Requirements Experience in a medical practice is essential Solid administration skills IT literate, with proficiency in MS Office, specifically Excel and Word Professionally presentable Above-average communication skills (written and spoken) Above-average numeracy skills and attention to detail Hands-on attitude Strong IT skills and experience working with MS Office Bilingualism in English and Afrikaans is essential Willing to assist after-hours with emergencies and arrangements when required Kindly note that by submitting your application for this career opportunity, you agree that Guardian Recruiting may use your application for the purpose of the recruitment and selection of the said position and this information may be shared with the relevant stakeholders in the business. Please note that only short-listed candidates will be contacted. Clear Criminal and Credit Records is a pre-requisite Should you not have heard back within a two-week period, please assume that your application was unsuccessful. All job postings are in accordance with our Client's BEE requirements. Please only send certificates when requested to do so
