The role will include but is not limited to:ReceptionAnswering all calls in a professional, courteous and efficient mannerTake messages and ensure they are actioned by the relevant personMaintain the issue logbook for all messages and matters that arise dailyAssist with phone, email or sms patients with feedback from doctors regarding messages leftAssist with managing the diary booking patient appointments, and communicating billing policy to all new patientsAssist with preparing all files for the following days appointmentsWelcome patients arriving in a friendly and professional manner, and communicate time delays to manage client expectationsAssist with checking that all patient details on file are still up to date and obtain new details if relevantOpen accounts and capture all relevant information accurately on the system for new patientsAssist with contacting other doctors to obtain notes and referral letters if needed for a patients visitAssist with obtaining patient results and related correspondence (lab results, radiology)Ensuring patients get the relevant information and forms needed when they need to have an in-room procedure, an operation and to be hospitalised Providing quotations for all patient proceduresPrepare the theatre list bookings and pre-authorisationsAssist with arranging the Anaesthetist and Assistant for surgeriesEnsure all clinical notes are captured on the patient files post-surgeryKeeping track of Assistant fees and payments made to themKeeping track of cases where the doctor has assisted in surgeriesAssist with doctors reports, and thank you letters (where necessary).Keeping track of pharmacy accounts and stock per Doctor AccountsBill patients accordingly and collect payment where necessaryAccept money (cash or card) and write receiptsAllocate patient paymentsEnsure all theatre billings have been completed by the doctor within 48 hoursLiaise with the Bureau on patient-related queries and assist with debt collectionMonth-end processingDaily banking is given to the doctorMaintain Petty CashMaintain attendance registerGeneralSchedule all admin-related appointments with the doctor and the various service providersLiaise with contractors such as the hospital technical department, IT specialists, Suppliers Maintain all supplier contracts and agreementsOrdering stock from various places: pharmacies, stationers Support of various marketing initiativesAssist the doctor with all office admin-related tasksMaintaining the CPD registerEssential Requirements:Proven experience in working in a Doctor's roomsPrevious experience in a Cardiology practice is highly advantageousStrong IT SkillsExperience with Vericlaim and billing a benefitBilingualism in English and Afrikaans is a requirementOwn transport and driver's licenseKindly note that by submitting your application for this career opportunity, you agree that Guardian Recruiting may use your application for the purpose of the recruitment and selection of the said position and this information may be shared with the relevant stakeholders in the business.Please note that only short-listed candidates will be contacted.Should you not have heard back within a two-week period, please assume that your application was unsuccessful.All job postings are in accordance with our Client's BEE requirements.
Please only send certificates when requested to do so
