The Purpose of this role is to ensure the smooth running of the Bureau team on a day-to-day basis and to manage the administrative/support staff in the Bureau team. The Bureau Supervisor has overall responsibility to effectively and efficiently manage the team, to provide superior bureau services and build excellent relationships with service providers, thereby ensuring the retention and support of the business strategy.
ResponsibilitiesDaily analysis and monitoring of client dataManagement of the debt process to ensure alignment of deliverables to business expectationsMonitoring efficiencies of staff and their work processMonitor all staff interactions with clients and ensure that value propositions are met.Confirming that claims are flagged and queried correctlyConfirming that remittances are allocated on timeContinuous performance assessmentsIdentifying underperformers and following protocol on bringing them up to speedConflict managementLog tasks for issues that arise which need to be attended by other departmentsTest tasks that come back with feedback timeously and supply feedback internally and to clients promptlyRegular customer contacts for courtesy callsComplaint handlingVisits to clients with the Administrator if neededIdentification of poor work performance and actioning disciplinary protocolMotivating the team to perform wellManaging the staff record of all communication to the clientsEnsuring that all the required reports are sent to clientsTraining new staff and ongoing training of existing staffFollowing up on the FH Inactive clientsQualifications and ExperienceMatric and relevant administrative qualificationGoogle Workspace experience is advantageous5-10 years Industry knowledge (Management/Supervisory experience essential)Knowledge and SkillsProfessional KnowledgeComputer LiteracyNumerical AbilityMedical Coding knowledge (ICD10 codes, tariff codes, billing rules set out by SAMA)Understanding of billing rules and interpretation of coding set out by SAMAKnowledge on PMBs is essentialTo ensure your CV is reviewed and properly considered, please apply online through the provided link that connects with our Applicant Tracking System. This system streamlines and optimises the recruitment process and any other applications may unintentionally be overlooked. The final remuneration package offered by the employer will be determined based on market standards, considering the candidate's qualifications, skills, and level of experience. The employer retains the prerogative to provide a remuneration package that aligns with industry norms and the specific attributes of the selected candidate.
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