Main Purpose of Job: Responsible for ensuring all system checks, campaign management and warranty activities are conducted in accordance with customer and company standards.Key Responsibility Areas:Ensure work on all vehicles are conducted in accordance with relevant standards and proceduresConduct system checks and campaign management activities on vehiclesConduct fault finding investigations on problem vehiclesEnsure all repairs and maintenance, part replacement of vehicles is conducted in accordance with the clients and the company's standards.Conduct warranty repairs on vehicles as and when requiredEnsure all tools and equipment are in good working conditionAdhere to all safety requirements and ensure correct PPE is worn at all timesResponsible for ensuring the workshop and work areas are kept clean and tidy at all timesEnsure all incidents and "near misses" are reported immediately to relevant personnelEnsure Incident / Accident / CAR reports are compiled & reported according to standard.Responsible to train other hourly paid technician in doing complex campaignsEnsure that tasks at hand are completed within the quoted timeConduct time estimation for campaigns requested for the input for quoting purposesEstablish tools, equipment and support labor required for the requested campaigns.Provide daily / weekly plans for the campaigns to be done and completed.Responsible for documentation of all units done for tracking purposes.Additional Duties:Ensure department adheres to ISO 45001 Quality Processes and standardsRequired to perform any task not specified above as and when required by management.COMPETENCIES:Communication skillsAttention to detailTeam workJudgement and Decision makingIntegrity and professionalismEducation and Experience:Valid Code B (08) driver's license with no endorsementGrade 12 with English fluency (written and spoken)Relevant Technical qualification (certified mechanic – red seal/ certified trade tested)Advanced Computer literacy: Microsoft word; Excel; Internet; Microsoft outlook3-5 years relevant experienceKnowledge of Automotive systems (vehicle layout, function and location of parts)Knowledge of mechanical issues, warranties, service and general repairsOrganisational, customer service, communication, interpersonal and training skillsAbility to work under pressure and meet strict deadlinesBehavioural Skills and Abilities: Pro-active - Advanced levelLeadership skills - intermediate levelSelf Management – intermediate levelPeople Management – Intermediate levelVisual Management – Intermediate levelCustomer focus – Advanced levelResults Driven - Advanced levelCommunication - Advanced levelOrganisational skills - Advanced evelInterpersonal skills - Intermediate levelAnalytical ability - Advanced levelMethodical and Process Orientation – Advanced
