Mascor: C & F Master Technician (Diesel Mechanic)

DescriptionMascor is a Company consisting of franchised Automotive, agricultural mechanisation, construction, forestry and fuel. With more than 50 years in the industry, we offer prestige brands such as John Deere, Toyota and Warath while our highly skilled staff provides professional and high-quality service and standards of workmanship.Mascor is currently looking for a Master Technician to ensure excellent service levels and high levels of diagnostics and technical skills on all Construction and Forestry equipment.ResponsibilitiesQuality of workKnowledge of work & systems including diagnostics.Ordering correct parts first time round to complete job.Loading and closing of quality DTAC's 100%.Comebacks less than 3% of own total labour sales.Productivity at 100% and efficiency 85%.Charge to total percentage = 85%.Carry out all DLM's and courses assigned timeously.Adhere to company SOP's.Comply with Company minimum tool requirements.Efficient time management re travelling etc.Administrative dutiesCompletion of job cards within 24 hours.Accurate completion of daily reports and technician diary.Customer serviceEnsure customer satisfaction is at 100% and all queries are attended to timeously.Ensure proper communication regarding jobs in progress.Values and ethicsEnsure professionalism and courteousness.Courteous to and supportive of customers.Show high levels of energy, vitality, and enthusiasm for business and organisational objectives.Retain composure when under pressure or when opposed.Set high goals and standards of performance.Act on constructive feedback from others and adapt as a result.Stay up to date with the latest trends and developments in the industry.RequirementsEducationGrade 12 / N2 & Job related Trade certificate.Experience6 - 8 Year's experience in the role.KnowledgeMust be able to work on sophisticated and intricate machinery and equipment. Must have experience on all aspects of construction equipment example: hydraulics, electrical and mechanical.SkillsAble to operate under pressure.Attention to detail.Good communication skills.Excellent practical skills.Problem solving abilities.Willing to work in a team.Computer literacy.Time management skills.Training abilities.Work LevelSeniorJob TypePermanentSalaryMarket RelatedEE PositionNoLocationSalt Rock
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