Marketing Support Consultant

Job title : Marketing Support Consultant
Job Location : Western Cape,

Deadline : December 18, 2024

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Marketing Support  Monitor and manage social media channels such as Facebook & Instagram: Replying to comments on Facebook Responsible for Onboarding Clients (Webchat, WhatsApp & Facebook Messenger) Responsible for creating and assigning new leads from communication channels, Facebook & WhatsApp, to the Onboarding Team Responsible for actioning replies from bulk SMS/Email campaigns we run and forwarding them to the correct department.
Additional Assistance   Provide exceptional support to our clients, addressing inquiries to the Client SuccessGroup Department received via WhatsApp, Facebook Messenger, and/or conversation box Responsible for Onboarding team group email address (Respond / Forward emails, escalate queries, SMS management, and communication to the relevant consultant or department). Responsible for assigning Onboarding assessments to consultants Responsible for managing unassigned messages in the Onboarding WhatsApp conversation box. Responsible for Internal Referrals. (Ensuring they are loaded correctly, sending out communication to clients, and obtaining reviews).
Requirements Experience & Requirements: Experience in using Facebook Business Suite Create social media posts (Canva is acceptable) Experience with Microsoft Word & Excel Excellent communication skills, both written and verbal Organized with the ability to manage multiple tasks The ability to work in a fast-paced and ever-changing environment. Create content and copy for blogs, articles, posters, interviews etc.

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